Capture external Twitter discussion

[vinothkannans (Vinoth Kannan)]

Plugin idea: Twitter customer service

Many products and services using Discourse as their support forum. Also there are many companies using Twitter as their additional customer service portal. So I guess it will be useful to implement Twitter service in Discourse to achieve this? [image] For example (as per above image), if someone tweeted by mentioning @GitHubHelp or like @GitHub #help then a topic should be created automatically with that tweet content. It can be in private staff category. When a staff reply to the topic corre…

It already discussed above. It is plugin stuff.