# Category \> Security \> Permission type \> Author-only

**URL:** <https://meta.discourse.org/t/category-security-permission-type-author-only/60805>\
**Category:** Feature\
**Created:** [11 Abril , 2017 20:39 UTC](https://meta.discourse.org/t/category-security-permission-type-author-only/60805 "2017-04-11T20:39:19Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)\
**Post date:** [11 Abril , 2017 21:41 UTC](https://meta.discourse.org/t/category-security-permission-type-author-only/60805/4 "2017-04-11T21:41:25Z")

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> [@trudat](#):
>
> In my use case, I would like to have a tech support ticketing system, so a user can report some issue, which may be sensitive or boring to other users, and the topic will only be visible to themselves and anyone in the service group.

So set up incoming emails to trigger this. Someone emails `support@example.com` and they come through as group PMs to the support group in Discourse.

That’s what we do.. it’s _exactly_ what you are describing so I am not sure why you are resisting this.

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