Certain categories hidden in mobile view - how to get back?


(mattdamod) #1

Hi,

I’m looking for an answer to a conundrum. I have a list of categories and subcategories that are all visible on desktop view, but when I view the mobile site… one of the subcategories has disappeared!

Any advice would be great! :slight_smile:

Thanks


(Joshua Rosenfeld) #2

Not much to go with here…let’s get some potential causes out of the way.

  • Are you signed into the same account on both desktop and mobile, or is one device signed out?
  • Are you a regular user, or an admin?
  • Can you access the missing subcategory by URL?
  • Are all topics in that subcategory missing too, or just the link to the subcategory?
  • Any custom CSS or JS?
  • Can you share a link to your site so we can take a look?

(mattdamod) #3

Are you signed into the same account on both desktop and mobile, or is one device signed out? Both devices signed into the same account
Are you a regular user, or an admin? Admin
Can you access the missing subcategory by URL? Yes
Are all topics in that subcategory missing too, or just the link to the subcategory? Just the link to the subcategory
Any custom CSS or JS? Yes, CSS.
Can you share a link to your site so we can take a look? It’s a hidden site as it’s a staging version of my live site. I can’t give access unfortunately :frowning:

:slight_smile:


(Joshua Rosenfeld) #4

So it sure seems like a CSS related issue, especially as only the link to the subcategory is gone…