Hi Discourse team, All of a sudden on my clients discourse - the admin can get the page to load and navigate whereas other users just get a loading sign. Is there something that admin can do to help? Has anyone encountered this before?

This is the homepage. The site was updated last week but the problem only showed up today. So as you navigate to the branded discourse and try to open any page or homepage, it just gives loading symbol and doesn’t load. Whereas if you go in as an admin, it works fine

For normal users, if they Inspect the page, are the errors in the console?

can’t share it atm given owner’s protocols. I can say it had the air theme and after the update there was a notification about changing banner . Also when you go to admin and try to go to all site settings then you get an Oops this page doesn’t exist. [Screenshot 2026-03-07 at 13.14.45]

so does your forum load in safe mode ? [image] awesomerobot: does the site work in safe mode ? also, regarding the advanced search banner component, it was deprecated [image] Advanced Search Banner This theme component is deprecated and should no longer be used. Its features are now in Di…

Challenge with non-admin users not getting page to load?

Support

awesomerobot (Kris) March 4, 2026, 6:35pm 2

This is every page? only specific pages? does the site work in safe mode? if they right click and inspect the page, are there errors in the console tab?

Topic		Replies	Views
Our Discourse site is not loading - new problem Support	13	169	August 4, 2025
Forum stuck on the loading home screen Support	20	1103	July 7, 2023
Error: Something went wrong - "Error while processing route: discovery.categories" Support	16	1360	October 5, 2021
Can not access Discourse - blank page Support	8	1651	April 12, 2022
Entire site is a blank page after upgrade Support	3	552	September 28, 2023

Challenge with non-admin users not getting page to load?

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