Hi Discourse team, All of a sudden on my clients discourse - the admin can get the page to load and navigate whereas other users just get a loading sign. Is there something that admin can do to help? Has anyone encountered this before?

This is every page? only specific pages? does the site work in safe mode ? if they right click and inspect the page, are there errors in the console tab?

This is the homepage. The site was updated last week but the problem only showed up today. So as you navigate to the branded discourse and try to open any page or homepage, it just gives loading symbol and doesn’t load. Whereas if you go in as an admin, it works fine

For normal users, if they Inspect the page, are the errors in the console?

can’t share it atm given owner’s protocols. I can say it had the air theme and after the update there was a notification about changing banner . Also when you go to admin and try to go to all site settings then you get an Oops this page doesn’t exist. [Screenshot 2026-03-07 at 13.14.45]

so does your forum load in safe mode ? [画像] awesomerobot: does the site work in safe mode ? also, regarding the advanced search banner component, it was deprecated [画像] Advanced Search Banner This theme component is deprecated and should no longer be used. Its features are now in Discours…

非管理者ユーザーでページが読み込まれないという問題？

製品サポート

Lilly (Lillian ) 2026 年 3 月 7 日午後 9:43 7

それで、あなたのフォーラムはセーフモードで読み込まれますか？

また、アドバンスド検索バナーコンポーネントについては、非推奨になりました

トピック		返信	表示
Our Discourse site is not loading - new problem Product Support	12	324	2025 年 8 月 4 日
Forum stuck on the loading home screen Product Support	20	1518	2023 年 7 月 7 日
Error: Something went wrong - "Error while processing route: discovery.categories" Product Support	16	1711	2021 年 10 月 5 日
Can not access Discourse - blank page Product Support	7	1773	2022 年 4 月 11 日
Entire site is a blank page after upgrade Product Support	2	616	2023 年 9 月 28 日

非管理者ユーザーでページが読み込まれないという問題？

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