# Chat disabled for a user can't be enabled **URL:** \ **Category:** Product Support\ **Tags:** chat\ **Created:** [October 24, 2024, 1:33pm UTC](https://meta.discourse.org/t/chat-disabled-for-a-user-cant-be-enabled/332579 "2024-10-24T13:33:45Z")\ **Posts on this page:** 1\ **Showing post:** 1
**Author:** ![tkforbes](https://avatars.discourse-cdn.com/v4/letter/t/e95f7d/32.png) [@tkforbes](https://meta.discourse.org/u/tkforbes)\ **Post date:** [October 24, 2024, 1:33pm UTC](https://meta.discourse.org/t/chat-disabled-for-a-user-cant-be-enabled/332579/1 "2024-10-24T13:33:45Z")
My Discourse community is based on a recent migration from phpBB. There are over 1000 user accounts. This is a self-hosted docker standard installation. ![The image displays the dashboard for a community health update, showing the "Version" as "3.4.0.beta3-dev". (Captioned by AI)](https://global.discourse-cdn.com/meta/original/4X/0/6/0/0608060bc55a7cfbfdb8d8ecc40e93f335d12eeb.png) I recently wanted to send a chat message to a member but was prevented because of this chat disabled message (for the green circle). ![Screenshot from 2024-10-24 09-05-50](https://global.discourse-cdn.com/meta/original/4X/c/c/f/ccf8ff444d6ca7b1d2872c93b3e717c13dcfb56a.png) Only some of the user accounts (but a significant number) have chat disabled. Perhaps this state was set in phpBB and migrated. Without having made any change. when I look at the preference for an account of interest, I see that chat is marked as enabled. ![Screenshot from 2024-10-24 09-11-21](https://global.discourse-cdn.com/meta/original/4X/e/7/6/e76e52db90a87269992937029f7afbed202ae094.png) If I cycle the state between disabled/save/enable/save, there is no difference in the behaviour - I am still unable to communicate by chat. --- _[View the full topic](https://meta.discourse.org/t/chat-disabled-for-a-user-cant-be-enabled/332579)._