# Clearing Penalty History
**URL:** https://meta.discourse.org/t/clearing-penalty-history/210944
**Category:** Feature
**Created:** [December 2, 2021, 10:48pm UTC](https://meta.discourse.org/t/clearing-penalty-history/210944 "2021-12-02T22:48:35Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@sdpiowa](https://meta.discourse.org/u/sdpiowa)
#### Post date: [December 2, 2021, 10:48pm UTC](https://meta.discourse.org/t/clearing-penalty-history/210944/1 "2021-12-02T22:48:35Z")
Hey, all.
I know a while back I saw a way to clear a user’s penalty history in the backend. Did this option change or disappear more recently? Is there a way to clear out a logged suspension on a user’s history?
Thanks for all your help!
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### Author:  [@sdpiowa](https://meta.discourse.org/u/sdpiowa)
#### Post date: [December 9, 2021, 9:15pm UTC](https://meta.discourse.org/t/clearing-penalty-history/210944/2 "2021-12-09T21:15:41Z")
Just wanted to do a quick follow-up on this…still haven’t figured out a way to clear suspension history on a user. I seem to remember this being fairly easy to do before.
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### Author:  [@awesomerobot](https://meta.discourse.org/u/awesomerobot)
#### Post date: [December 9, 2021, 9:28pm UTC](https://meta.discourse.org/t/clearing-penalty-history/210944/3 "2021-12-09T21:28:54Z")
If you go to a user’s admin page
there should be a “clear penalty history” option
> [@Can you earn regular status back after suspension?](https://meta.discourse.org/t/can-you-earn-regular-status-back-after-suspension/42040/44):
>
> You can now remove a user’s penalty history via their admin page. By doing it, the logs will be changed from “suspend user” to “suspend user (removed)”, etc, and that will allow them to reach TL3. You can do this for any user you’ve previously penalized and whom you’d like to reach TL3.
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### Author:  [@sdpiowa](https://meta.discourse.org/u/sdpiowa)
#### Post date: [December 9, 2021, 9:48pm UTC](https://meta.discourse.org/t/clearing-penalty-history/210944/4 "2021-12-09T21:48:53Z")
My test user has two suspensions on record, but no apparent option on the admin screen to clear penalty history:
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### Author:  [@ondrej](https://meta.discourse.org/u/ondrej)
#### Post date: [December 9, 2021, 10:46pm UTC](https://meta.discourse.org/t/clearing-penalty-history/210944/5 "2021-12-09T22:46:11Z")
I get this too. It seems that you can only clear the penalty history whilst the user is suspended. Once they are unsuspended no button is visible to remove their penalty history.
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### Author:  [@sdpiowa](https://meta.discourse.org/u/sdpiowa)
#### Post date: [December 9, 2021, 11:18pm UTC](https://meta.discourse.org/t/clearing-penalty-history/210944/6 "2021-12-09T23:18:36Z")
I’m not seeing that even when the user is suspended:
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### Author:  [@sdpiowa](https://meta.discourse.org/u/sdpiowa)
#### Post date: [December 9, 2021, 11:41pm UTC](https://meta.discourse.org/t/clearing-penalty-history/210944/7 "2021-12-09T23:41:27Z")
Alright…I think I figured out what’s going on. The penalty count only seems to show up when the user is at trust level 2…and, I suspect, only if the suspension is allowed to time out. If you manually lift the suspension, the counter doesn’t increment, so there’s nothing to clear.
The counter itself is glitchy, though. If you manually unsuspend the user, it doesn’t increment, but it also doesn’t show as a “removed suspension” in the log. Furthermore, I tested this by manually suspending, then unsuspending a user several times before clearing the penalty count on the third or fourth suspension. That retroactively marked all of the previous suspensions on my test account as “removed” and ended up giving my account a negative penalty count.
Note that this also made the account ineligible for trust level upgrade:
So it looks like while what my initial question addressed might be expected behavior, there may still be some glitches in the counting mechanism.
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### Author:  [@Canapin](https://meta.discourse.org/u/Canapin)
#### Post date: [September 29, 2023, 7:35am UTC](https://meta.discourse.org/t/clearing-penalty-history/210944/8 "2023-09-29T07:35:37Z")
2 posts were split to a new topic: [Allow to clear penalty history after a suspension as ended](https://meta.discourse.org/t/allow-to-clear-penalty-history-after-a-suspension-as-ended/280510)