Close topic via email reply

(Joshua Rosenfeld) #1

I seem to recall that liking a topic/post is possible via email, by replying with +1. Is it currently possible to reply and close a topic via email? Our workflow for one of the categories is a “ticket” system. Topics made there are emailed to a technician who handles the issue. This technician has admin rights on the forums but does not use the web interface. She’d like to be able to reply to a “ticket” email once resolved to close it, as opposed to needing to log in and do so.