We are very happy customers of discourse and we have a very fast-growing and active community. The work you have done with discourse is amazing guys! As our community becomes bigger we ran into an issue with too many replies in a thread that are too hard to go through. When we start a thread we get around 250 and sometimes 500 replies to it which makes whole discussion inaccessible to new users.
We are crowd developing our next product in our community. Here is what our product manager has to say :
We have ran into usability issues regarding Discourse. In our popular threads we might have hundreds of comments and it is very hard to pick up valuable user data from the comments because Discourse shows the comments in both expanded view (which is good) but then the same comment later as separate.
Its very hard for users to track where the comment is intended to response and it bloats the overall discussion, making it harder to navigate to interesting discussions.
Can we have collapse-only in the discussion. That way separate and off-topic discussion have their own “columns” and the comments inteded to respond only one or two members are only shown if you want to see more about that discussion, similar to reddit / youtube.
Looking forward to your reply