# Community not found in App Android Version 7

**URL:** https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624
**Category:** Support
**Tags:** android-app
**Created:** [9월 8, 2017, 12:14오후 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624 "2017-09-08T12:14:05Z")
**Posts on this page:** 20
**Page:** 1

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### Author: ![Ingrid](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/ingrid/32/76574_2.png) [@Ingrid](https://meta.discourse.org/u/Ingrid)
#### Post date: [9월 8, 2017, 12:14오후 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/1 "2017-09-08T12:14:05Z")

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I just got a message from a user that he is unable to log in to our community using the Discourse app on a Samsung device. Since I use a Samsung phone too, I disconnected and tried to reconnect. I am now also unable to reconnect to the community, I get the message’… was not found’.

We have tried this on different devices, and we’re only having problems on Samsung devices running Android 7.0. Does anyone else have this issue? Any idea what we can do about it?

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### Author: ![tgxworld](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tgxworld/32/106117_2.png) [@tgxworld](https://meta.discourse.org/u/tgxworld)
#### Post date: [9월 8, 2017, 12:19오후 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/3 "2017-09-08T12:19:39Z")

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Hi Ingrid,

Can I confirm that you’re referring to `pvcrm.trydiscourse.com` that was hosted with us?

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### Author: ![Ingrid](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/ingrid/32/76574_2.png) [@Ingrid](https://meta.discourse.org/u/Ingrid)
#### Post date: [9월 8, 2017, 12:39오후 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/4 "2017-09-08T12:39:19Z")

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Hi. No that was a test for us. We ended up hosting it ourselves, [https://community.perfectview.nl/](https://community.perfectview.nl/)  
We just soft launched this week and one of our ambassadors notified me about this.

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### Author: ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [9월 9, 2017, 12:13오전 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/6 "2017-09-09T00:13:56Z")

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Could be DNS settings or ipv6 related, if it is specific to some devices. Hard to say.

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### Author: ![h.vdheurik](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/h.vdheurik/32/78661_2.png) [@h.vdheurik](https://meta.discourse.org/u/h.vdheurik)
#### Post date: [9월 11, 2017, 7:36오전 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/7 "2017-09-11T07:36:25Z")

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Hello Jeff, i’m a colleague of Ingrid. I am investigating the problem. Can you please give us more details about the ipv6 settings ? All the Samsung devices we’ve tried have to same problem.

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### Author: ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [9월 11, 2017, 7:42오전 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/8 "2017-09-11T07:42:19Z")

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It was just a random idea, not sure if that’s the cause. But we have seen some _really_ confusing network behavior when devices want to use ipv6 and cannot, but ipv4 is working fine.

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### Author: ![h.vdheurik](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/h.vdheurik/32/78661_2.png) [@h.vdheurik](https://meta.discourse.org/u/h.vdheurik)
#### Post date: [9월 11, 2017, 2:26오후 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/9 "2017-09-11T14:26:41Z")

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I’ve enabled ipv6 because it was disabled but that doesn’t help. When we open the url in Chrome it works fine but not in the app. See attached screenshot. (The URL in the screenshot can only be accessed from our local LAN)

 ![Screenshot_20170911-144832](https://global.discourse-cdn.com/meta/original/3X/d/1/d15c7a5e5832c17da65255fb35a036895547c403.png)

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### Author: ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [9월 11, 2017, 8:24오후 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/10 "2017-09-11T20:24:03Z")

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Oh you are referring to the app. Make sure you are on the latest version of Discourse (beta) or the app will not work.

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### Author: ![h.vdheurik](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/h.vdheurik/32/78661_2.png) [@h.vdheurik](https://meta.discourse.org/u/h.vdheurik)
#### Post date: [9월 12, 2017, 6:19오전 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/11 "2017-09-12T06:19:01Z")

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Hello Jeff,

According the dashboard we are already using the latest version. See attached screenshot.

 ![discourse_version](https://global.discourse-cdn.com/meta/original/3X/c/2/c2e90f181181556ee324b67c835a15a53fd13e0c.png)

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### Author: ![j.jaffeux](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/j.jaffeux/32/60297_2.png) [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [9월 12, 2017, 6:55오전 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/13 "2017-09-12T06:55:25Z")

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Having a look t this, I can confirm your forum has the correct version for this, and it works on iOS. Will try to find what happens on android.

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### Author: ![Ingrid](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/ingrid/32/76574_2.png) [@Ingrid](https://meta.discourse.org/u/Ingrid)
#### Post date: [9월 12, 2017, 7:13오전 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/14 "2017-09-12T07:13:55Z")

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Thanks Joffrey for looking into this. Just to let you know it seems to be a Samsung specific problem. We were able to connect on an LG and an OnePlus without any problems. But all the Samsung devices we tested were not able to connect.

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### Author: ![j.jaffeux](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/j.jaffeux/32/60297_2.png) [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [9월 12, 2017, 7:45오전 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/15 "2017-09-12T07:45:56Z")

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Confirmed working on a NOT samsung Android (7.1.2) phone, will try to get my hand on a samsung later in the day.

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<div class="post-metadata">

### Author: ![gerhard](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/gerhard/32/119479_2.png) [@gerhard](https://meta.discourse.org/u/gerhard)
#### Post date: [9월 12, 2017, 7:55오전 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/16 "2017-09-12T07:55:53Z")

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I’m seeing connection issues on my Android phone too.  
I think it’s because the sever isn’t responding to HTTP requests. Only HTTPS. I guess there should be a redirect from HTTP to HTTPS.

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### Author: ![j.jaffeux](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/j.jaffeux/32/60297_2.png) [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [9월 12, 2017, 8:01오전 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/17 "2017-09-12T08:01:39Z")

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Indeed, I was fooled by HSTS but there’s not 301 on non HTTP to HTTPS, could you start by configuring this please ?

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<div class="post-metadata">

### Author: ![h.vdheurik](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/h.vdheurik/32/78661_2.png) [@h.vdheurik](https://meta.discourse.org/u/h.vdheurik)
#### Post date: [9월 12, 2017, 8:07오전 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/18 "2017-09-12T08:07:53Z")

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I’ve just tested if our server responds on HTTP and that works fine. It redirects to HTTPS. See link below (which is HTTP) :

[PerfectView Discourse](http://community.perfectview.nl)

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### Author: ![j.jaffeux](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/j.jaffeux/32/60297_2.png) [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [9월 12, 2017, 8:21오전 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/19 "2017-09-12T08:21:25Z")

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No it doesn’t, it’s HSTS ([http://classically.me/blogs/how-clear-hsts-settings-major-browsers](http://classically.me/blogs/how-clear-hsts-settings-major-browsers)) auto redirecting you after you visited “https://” first.

If you go there for example: [http://www.redirect-checker.org/](http://www.redirect-checker.org/)

and fill in `http://community.perfectview.nl` you will see it hanging forever

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<div class="post-metadata">

### Author: ![h.vdheurik](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/h.vdheurik/32/78661_2.png) [@h.vdheurik](https://meta.discourse.org/u/h.vdheurik)
#### Post date: [9월 12, 2017, 8:46오전 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/20 "2017-09-12T08:46:58Z")

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I’ve changed our firewall so that it accepts HTTP request to our discourse installation. According to [redirect-checker.org](http://redirect-checker.org) the HTTP redirect now works fine but the app still doesn’t work.

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<div class="post-metadata">

### Author: ![j.jaffeux](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/j.jaffeux/32/60297_2.png) [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [9월 12, 2017, 9:01오전 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/21 "2017-09-12T09:01:03Z")

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> [@j.jaffeux](#):
>
> [http://community.perfectview.nl](http://community.perfectview.nl)

Ok perfect thanks, it was a better change for you site anyways 😉 Now that we are sure this is not getting in our way, I will investigate more later in the day.

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### Author: ![Ingrid](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/ingrid/32/76574_2.png) [@Ingrid](https://meta.discourse.org/u/Ingrid)
#### Post date: [9월 13, 2017, 1:58오후 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/22 "2017-09-13T13:58:59Z")

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> [@j.jaffeux](#):
>
> I will investigate more later in the day

Hey Joffrey, I was just wondering if you found something that could cause this issue. I am not being impatient, just curious. 😉

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### Author: ![j.jaffeux](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/j.jaffeux/32/60297_2.png) [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [9월 13, 2017, 2:37오후 UTC](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624/23 "2017-09-13T14:37:15Z")

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Sadly no, I still can’t reproduce at the moment.

I tried on a samsung Galaxy S5 and it worked (also tried on a Huawei).

[Next page](https://meta.discourse.org/t/community-not-found-in-app-android-version-7/69624.md?page=2)
