I just got a message from a user that he is unable to log in to our community using the Discourse app on a Samsung device. Since I use a Samsung phone too, I disconnected and tried to reconnect. I am now also unable to reconnect to the community, I get the message’… was not found’. We have tried th…

Hi Ingrid, Can I confirm that you’re referring to pvcrm.trydiscourse.com that was hosted with us?

Could be DNS settings or ipv6 related, if it is specific to some devices. Hard to say.

Hello Jeff, i’m a colleague of Ingrid. I am investigating the problem. Can you please give us more details about the ipv6 settings ? All the Samsung devices we’ve tried have to same problem.

It was just a random idea, not sure if that’s the cause. But we have seen some really confusing network behavior when devices want to use ipv6 and cannot, but ipv4 is working fine.

I’ve enabled ipv6 because it was disabled but that doesn’t help. When we open the url in Chrome it works fine but not in the app. See attached screenshot. (The URL in the screenshot can only be accessed from our local LAN) [Screenshot_20170911-144832]

Oh you are referring to the app. Make sure you are on the latest version of Discourse (beta) or the app will not work.

Hello Jeff, According the dashboard we are already using the latest version. See attached screenshot. [discourse_version]

Having a look t this, I can confirm your forum has the correct version for this, and it works on iOS. Will try to find what happens on android.

Thanks Joffrey for looking into this. Just to let you know it seems to be a Samsung specific problem. We were able to connect on an LG and an OnePlus without any problems. But all the Samsung devices we tested were not able to connect.

Community not found in App Android Version 7

الدعم

Ingrid (Ingrid Peters) 8 سبتمبر 2017، 12:39م 4

Hi. No that was a test for us. We ended up hosting it ourselves, https://community.perfectview.nl/
We just soft launched this week and one of our ambassadors notified me about this.

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Community not found in App Android Version 7

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