# Configuring Incoming Email to Create Category Topics or Group Messages

**URL:** https://meta.discourse.org/t/configuring-incoming-email-to-create-category-topics-or-group-messages/380577
**Category:** Support
**Tags:** email-in
**Created:** [August 27, 2025, 8:35pm UTC](https://meta.discourse.org/t/configuring-incoming-email-to-create-category-topics-or-group-messages/380577 "2025-08-27T20:35:24Z")
**Posts on this page:** 1
**Showing post:** 7

<div class="post-metadata">

### Author: ![philh](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/philh/32/532740_2.png) [@philh](https://meta.discourse.org/u/philh)
#### Post date: [August 31, 2025, 3:49am UTC](https://meta.discourse.org/t/configuring-incoming-email-to-create-category-topics-or-group-messages/380577/7 "2025-08-31T03:49:38Z")

</div>

Yes, PITA 💯 agree

The docs are appreciated but some updating would be helpful for the next folks to come along. For example I did not realize the Forwarded emails behavior setting was required and critical. Once I realized this was the only thing that I had not tried some quick trial and error got things working. Setting to “quote” did the trick.

> [@Configuring incoming email to create new topics or group messages](https://meta.discourse.org/t/configuring-incoming-email-to-create-new-topics-or-group-messages/62977#p-290076-forwarded-emails-behavior-7):
>
> bookmark This guide explains how to set up incoming emails to create new topics or group messages in Discourse, including configuration of site settings and category or group-specific settings. person_raising_hand Required user level: Administrator This guide covers: Enabling and configuring incoming emails Choosing between category and group for incoming emails Setting up incoming emails for a group Setting up incoming emails for a category Deciding how forwarded emails are handled …

> [@Configuring incoming email to create new topics or group messages](https://meta.discourse.org/t/configuring-incoming-email-to-create-new-topics-or-group-messages/62977/1):
>
> ## Forwarded emails behavior
> 
> You can decide how forwarded emails appear in Discourse using the `forwarded emails behaviour` site setting, which has the following options:
> 
> - hide - a new new topic or PM will be created with the forwarded text included as hidden text that can be expanded to view
> - quote - a new topic or PM will be created with the forwarded text included as quoted text.
> - create replies - a new topic or PM will be created authored by the original sender. Replies will be created authored by participants in the email. If the user accounts do not already exist matching the sender email addresses, they will be created as staged user accounts.

Things started working in categories as well.

> [@Configuring Incoming Email to Create Category Topics or Group Messages](https://meta.discourse.org/t/configuring-incoming-email-to-create-category-topics-or-group-messages/380577):
>
> I am able to poll the set address and create group messages but removing that email from the group and attaching to a category I consistently get the email\_reject\_bad\_destination\_address error message. We’re sorry, but your email message to [“team@MMMMMM.org”] (titled testing email to category) didn’t work. Here are some things to check: Do you use more than one email address? Did you reply from a different email address than the one you originally used? Email replies require that you u…

---

_[View the full topic](https://meta.discourse.org/t/configuring-incoming-email-to-create-category-topics-or-group-messages/380577)._