# Confused by Error Message From Reply-by-Email

**URL:** <https://meta.discourse.org/t/confused-by-error-message-from-reply-by-email/139841>\
**Category:** Support\
**Created:** [January 27, 2020, 3:35pm UTC](https://meta.discourse.org/t/confused-by-error-message-from-reply-by-email/139841 "2020-01-27T15:35:28Z")\
**Posts on this page:** 1\
**Showing post:** 22

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**Author:** ![adrelanos](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/adrelanos/32/121409_2.png) [@adrelanos](https://meta.discourse.org/u/adrelanos)\
**Post date:** [June 2, 2020, 5:07pm UTC](https://meta.discourse.org/t/confused-by-error-message-from-reply-by-email/139841/22 "2020-06-02T17:07:22Z")

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> [@hartz](#):
>
> The message I receive in that case has the subject line **Email issue – Unknown To: Address** , and the body looks like:
> 
> _We’re sorry, but your email message to [“SNIP”] (titled Re: Help Please) didn’t work._
> 
> _None of the destination email addresses are recognized, or the Message-ID header in the email has been modified. Please make sure that you are sending to the correct email address provided by staff._

I was also getting such an e-mail (for a forum where I am admin).

Rejected incoming e-mails do not show up under `admin/email/rejected`. Could you add them there please? That would at least help with investigation.

Also the error message is confusing.

Recipient e-mail address `discoursereplies+snip@domain.org` equaled body of rejection e-mail notification by discourse `["discoursereplies+snip@domain.org"]`. Message ID was probably correct too (hard to check), just the from address was wrong.

> [@codinghorror](#):
>
> Then you should be advocating for movement on the multiple email address setup per user, scroll up and do some reading perhaps?

> [@ChrisBeach](#):
>
> Unfortunately I don’t know if the proposed feature would solve the problem experienced on my Discourse instance.

No, it wouldn’t have fixed my issue too.

In my case I did send from a different e-mail address (different SMTP server). My e-mail program Thunderbird apparently has a bug to sometimes confuse the sender SMTP e-mail address when using multiple SMTP servers.

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_[View the full topic](https://meta.discourse.org/t/confused-by-error-message-from-reply-by-email/139841)._