# Connection with associated accounts get disconnected

**URL:** <https://meta.discourse.org/t/connection-with-associated-accounts-get-disconnected/116744>\
**Category:** Support\
**Created:** [May 3, 2019, 8:48am UTC](https://meta.discourse.org/t/connection-with-associated-accounts-get-disconnected/116744 "2019-05-03T08:48:30Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Pad\_Pors](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pad_pors/32/52016_2.png) [@Pad\_Pors](https://meta.discourse.org/u/Pad_Pors)\
**Post date:** [May 3, 2019, 8:48am UTC](https://meta.discourse.org/t/connection-with-associated-accounts-get-disconnected/116744/1 "2019-05-03T08:48:30Z")

</div>

this “connect” button has been seen for one of our users as he comes to our forrum:

 ![image](https://global.discourse-cdn.com/meta/original/3X/b/d/bda2537eae25d6c3912adc3ef2fcf32c515a9373.png)

then as he pushes on the button, he gets this error message:  
`user_api_key.generic_error`

> Sorry, we are unable to issue user API keys, this feature may be disabled by the site admin

does anyone know what has happened? and how we can help the user?

---

<div class="post-metadata">

**Author:** ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)\
**Post date:** [May 4, 2019, 1:44am UTC](https://meta.discourse.org/t/connection-with-associated-accounts-get-disconnected/116744/2 "2019-05-04T01:44:36Z")

</div>

Weird any ideas on this one @pmusaraj?

---

<div class="post-metadata">

**Author:** ![pmusaraj](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pmusaraj/32/119489_2.png) [@pmusaraj](https://meta.discourse.org/u/pmusaraj)\
**Post date:** [May 4, 2019, 1:49am UTC](https://meta.discourse.org/t/connection-with-associated-accounts-get-disconnected/116744/3 "2019-05-04T01:49:17Z")

</div>

@Pad_Pors that Connect button, if I’m not mistaken, is part of the whitelisted mobile app code. Is it possible your user is using a version of that for your site but the user api keys aren’t correctly configured?

Two possible solutions: ask user to use a regular browser (the whitelisted app is really not necessary on Android), or check your site settings and make sure user api keys are enabled.

---

<div class="post-metadata">

**Author:** ![Pad\_Pors](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pad_pors/32/52016_2.png) [@Pad\_Pors](https://meta.discourse.org/u/Pad_Pors)\
**Post date:** [May 4, 2019, 4:53am UTC](https://meta.discourse.org/t/connection-with-associated-accounts-get-disconnected/116744/4 "2019-05-04T04:53:24Z")

</div>

Thanks for your help 👍

> [@pmusaraj](#):
>
> ask user to use a regular browser (the whitelisted app is really not necessary on Android)

done! and hopefully this will solve the user’s problem.

> [@pmusaraj](#):
>
> check your site settings and make sure user api keys are enabled

it’s been activated, as it was before. so far only one user has reported this connect button, and we haven’t changed any setting regarding the API keys. do you have any guess about what’s going on?

---

<div class="post-metadata">

**Author:** ![JammyDodger](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jammydodger/32/254611_2.png) [@JammyDodger](https://meta.discourse.org/u/JammyDodger)\
**Post date:** [August 27, 2022, 11:29am UTC](https://meta.discourse.org/t/connection-with-associated-accounts-get-disconnected/116744/6 "2022-08-27T11:29:36Z")

</div>