Currently a PM / Email is sent when there are pending users (after one hour, controlled by pending_users_reminder_delay. Is there any way I can control who receives this? Currently it is sent to three people (two admins, one moderator) out of a total staff of eight.

[image] danekhollas: which is what that quote refers to I believe. [image] neil: Aha, so maybe by “PM” he means “notification”. Yes to both :slight_smile: [image] neil: Correct, only the 3 most recently active moderators will be directly pinged. All other moderators get the messag…

All staff should get it, are you sure the others were not actively pinging the server with an open web browser at the time? Cc @neil

I ran into this a while back, the notification is only sent to moderators, and admins are not necessarily moderators. To get the notifications sent to everyone, click “grant moderation” for all of your admins. We actually find this quite useful, because we have technical administrators that we do n…

This is intentional, the idea is that admins are not really there to run the site day to day.

Also make sure your moderators are watching the moderators inbox to receive all notifications. [26%20PM]

[image] neil: Also make sure your moderators are watching the moderators inbox to receive all notifications. In the case of the pending approval notification, this doesn’t make any difference at the moment :wink: [image] Users waiting for approval message recipients F…

Oh true, this one is just a private message.

Interesting, agree that only sending it to moderators is the desired behaviour. Unfortunately, it doesn’t conform to my experiences here. We have two moderators-only-not-admins, one of them gets the email. We have five admins-who-are-also-moderator, three of them (including system) get the PM.

Could it be that the same logic is applied here? [image] Send unhandled flag emails to all staff Aha this is a little bit of @neil magic :mage::sparkles: that we arrived at when trying to contact our own customers :wink:

What do you mean? Not sure why you quoted that sentence. The logic is: “The message is posted to the moderators group.”

I think @Bas was also confused about the fact that while the message is sent to the moderator group, only 3 moderators are explicitly @mentioned in the message body, which is what that quote refers to I believe.

Control who gets pending users reminder email

Support

Bas (Bas van Leeuwen) May 3, 2018, 9:51am 9

Could it be that the same logic is applied here?

Topic		Replies	Views
Pending users notification Feature	10	2778	June 11, 2018
Emailed administrator notification - new users awaiting approval Support	9	2122	August 29, 2020
Users waiting for approval message recipients Feature moderation	9	1292	June 25, 2024
How does the 'Pending Users' notification work? Support approval	1	253	November 20, 2020
Pending posts notification for moderators Support	10	2016	July 12, 2022

Control who gets pending users reminder email

Related topics