Hi @mint_saxon,
Sorry to see that your question didn’t get a response related to our hosting, yet.
The backups you referenced are intended solely for disaster recovery scenarios involving catastrophic infrastructure or cluster-level failures on our side.
These are not regular site-level backups and cannot be used to restore individual customer sites or staging environments on request. They are designed to protect and recover the hosting cluster as a whole, rather than provide point-in-time restores for specific sites.
Because of this, we’re unable to provide access to those backups, share a list of available snapshots, or perform customer-requested restores from them.
However, if you ever need to create a full backup that includes uploads, please contact our support team from an email address that is associated with an Admin account on your hosted site, and we’ll be glad to help.