Oops, just find out that email originators who are staged do not seem to get email replies. Only when they are approved then they get to receive email replies.
Is there a setting that will allow staged users to receive email replies?
Could be similar to: Email notifications of replies to staged users
I can see that for other people using this feature, staged users DO get email replies. Which is strange because for my forum, only approved users get emails. Once I approve a staged user, he/she starts getting email replies. Obviously this defeats the whole purpose of using staged account as a public ticketing system.