# Custom images can't be added to staged users

**URL:** https://meta.discourse.org/t/custom-images-cant-be-added-to-staged-users/367295
**Category:** Bug
**Tags:** pr-welcome, staged-users
**Created:** [May 22, 2025, 10:19pm UTC](https://meta.discourse.org/t/custom-images-cant-be-added-to-staged-users/367295 "2025-05-22T22:19:05Z")
**Posts on this page:** 1
**Showing post:** 1

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### Author: ![nathank](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/nathank/32/290039_2.png) [@nathank](https://meta.discourse.org/u/nathank)
#### Post date: [May 22, 2025, 10:19pm UTC](https://meta.discourse.org/t/custom-images-cant-be-added-to-staged-users/367295/1 "2025-05-22T22:19:05Z")

</div>

I’ve got a few staged users that regularly interact with our site. Several are automatic emails (e.g. from Digital Ocean, AWS, etc). It would be nice to have them easily identified in the Message inbox.

Digital Ocean have a Gravatar, and a very helpful image is applied to their avatar even though they are staged:

 ![The image shows a Gravatar profile picture setup interface from DigitalOcean, with an option to add a custom picture or choose a system-assigned one. (Captioned by AI)](https://global.discourse-cdn.com/meta/original/4X/6/5/e/65e2ed9b25fa17a9eca5142a6f043a8074b3a69d.png)

However, when I try to add a custom picture (to AWS in this case), I get this:

 ![The image shows an error message displayed during the process of changing a profile picture in the Amazon Web Services (AWS) Staged environment. (Captioned by AI)](https://global.discourse-cdn.com/meta/original/4X/2/8/7/287825ec92cea847460067a6241921e46f36ecb7.png)

If we can have Gravatars, why not custom images?

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