# Customizing specific silenced email

**URL:** <https://meta.discourse.org/t/customizing-specific-silenced-email/210918>\
**Category:** Support\
**Created:** [December 2, 2021, 7:17pm UTC](https://meta.discourse.org/t/customizing-specific-silenced-email/210918 "2021-12-02T19:17:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![GioLogist](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/giologist/32/121623_2.png) [@GioLogist](https://meta.discourse.org/u/GioLogist)\
**Post date:** [December 2, 2021, 7:17pm UTC](https://meta.discourse.org/t/customizing-specific-silenced-email/210918/1 "2021-12-02T19:17:18Z")

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We are trying to customize the following email

> **Subject:** [Forums | Site] Your account has been silenced
> 
> You have been silenced from the forum until November 13, 2021, 6:01pm.
> 
> Reason - Test
> 
> Testing

We have found how to customize emails such as the one found in below:  
/admin/customize/email\_templates/system\_messages.silenced\_by\_staff

However, this isn’t the same as the one we received. Any tips on how to customize the specific one we received?

Thanks in advance!

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**Author:** ![GioLogist](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/giologist/32/121623_2.png) [@GioLogist](https://meta.discourse.org/u/GioLogist)\
**Post date:** [December 10, 2021, 1:41am UTC](https://meta.discourse.org/t/customizing-specific-silenced-email/210918/2 "2021-12-10T01:41:38Z")

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Bumping this for recognition.

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**Author:** ![JammyDodger](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jammydodger/32/254611_2.png) [@JammyDodger](https://meta.discourse.org/u/JammyDodger)\
**Post date:** [December 10, 2021, 8:06am UTC](https://meta.discourse.org/t/customizing-specific-silenced-email/210918/3 "2021-12-10T08:06:01Z")

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I’m not 100% sure this is working as expected.

`system_messages.silenced_by_staff` is the template for the pm the user receives, and that would(/should) only be sent out as an email according to their email preferences (and `system_messages.unsilenced` is the same).

The email in your OP is from where you enter the reason in the Silenced screen:

 ![Silenced Menu](https://global.discourse-cdn.com/meta/original/3X/7/1/7140ef27eb72959c4158bc95ff80f68b285aca71.jpeg)

Leaving the second box blank would suggest to me that the default template (`system_messages.silenced_by_staff`) would be sent instead, but actually it seems to send this email out separately from the pm template, and it only sends what you’ve put in the box:

 ![Basic Silenced Email](https://global.discourse-cdn.com/meta/original/3X/a/0/a08463bf06443008cc29586b06f9134b72b71472.jpeg)

(my test user received this short email, as well as the longer template pm - but then did not receive a follow up email regarding that pm).

I tried copying and pasting the template into the reason box as a workaround, but it did not like the parameter fields: (and the links look right, but go nowhere as they have parameters in the url)

 ![Passed template](https://global.discourse-cdn.com/meta/original/3X/9/4/945c21d31fe4fa7ca9f7b896529cebc7aac95b7e.jpeg)

I could not find a template to change for this email, but it seems like there’s some scope for variation, if that’s any help?

* * *

However, the ‘unsilenced’ one works as expected. A pm is generated from the `system_messages.unsilenced` template, and an email is sent as long as the user has the correct email preferences set up.

Email received by test user:

 ![Unsilenced email](https://global.discourse-cdn.com/meta/original/3X/0/6/066d1f7c4d4d741cb50a088a7b1fba8385721a3e.jpeg)

* * *

Sorry I couldn’t be more help, but I thought sharing my run-through might encourage more replies. 🙂

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<div class="post-metadata">

**Author:** ![MarkDoerr](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/markdoerr/32/549630_2.png) [@MarkDoerr](https://meta.discourse.org/u/MarkDoerr)\
**Post date:** [December 20, 2021, 4:49am UTC](https://meta.discourse.org/t/customizing-specific-silenced-email/210918/4 "2021-12-20T04:49:02Z")

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I seeing the same thing with silenced users. I agree with @JammyDodger that this doesn’t seem to be the intended function of the ‘Email Message’ field since no default message is ever sent in the `silenced_by_staff` email.

FWIW I also found an earlier thread mentioning the same issue: [Feature request: Add reason for silencing the user to system message template](https://meta.discourse.org/t/feature-request-add-reason-for-silencing-the-user-to-system-message-template/182543)