# "Data export complete" but download not working
**URL:** https://meta.discourse.org/t/data-export-complete-but-download-not-working/119575
**Category:** Support
**Tags:** unsupported-install
**Created:** [June 5, 2019, 1:28pm UTC](https://meta.discourse.org/t/data-export-complete-but-download-not-working/119575 "2019-06-05T13:28:06Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@orschiro](https://meta.discourse.org/u/orschiro)
#### Post date: [June 5, 2019, 1:28pm UTC](https://meta.discourse.org/t/data-export-complete-but-download-not-working/119575/1 "2019-06-05T13:28:06Z")
Anyone can help me with this issue below?
Thank you!
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### Author:  [@techAPJ](https://meta.discourse.org/u/techAPJ)
#### Post date: [June 5, 2019, 5:54pm UTC](https://meta.discourse.org/t/data-export-complete-but-download-not-working/119575/2 "2019-06-05T17:54:21Z")
Are you seeing any relevant error in `/logs`?
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### Author:  [@orschiro](https://meta.discourse.org/u/orschiro)
#### Post date: [June 6, 2019, 9:18am UTC](https://meta.discourse.org/t/data-export-complete-but-download-not-working/119575/3 "2019-06-06T09:18:36Z")
I am not the server admin. Can I somehow get the logs via the web interface?
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### Author:  [@techAPJ](https://meta.discourse.org/u/techAPJ)
#### Post date: [June 6, 2019, 9:19am UTC](https://meta.discourse.org/t/data-export-complete-but-download-not-working/119575/4 "2019-06-06T09:19:23Z")
Yes, I meant - `forum.example.com/logs`.
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### Author:  [@orschiro](https://meta.discourse.org/u/orschiro)
#### Post date: [June 6, 2019, 11:09am UTC](https://meta.discourse.org/t/data-export-complete-but-download-not-working/119575/5 "2019-06-06T11:09:31Z")
Does this help?
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### Author:  [@techAPJ](https://meta.discourse.org/u/techAPJ)
#### Post date: [June 6, 2019, 12:23pm UTC](https://meta.discourse.org/t/data-export-complete-but-download-not-working/119575/6 "2019-06-06T12:23:23Z")
Are you hosted on Bitnami? That’s not officially supported. I recommend taking a backup and restoring on Discourse docker setup using our [official install guide](https://github.com/discourse/discourse/blob/master/docs/INSTALL-cloud.md).
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### Author:  [@orschiro](https://meta.discourse.org/u/orschiro)
#### Post date: [June 6, 2019, 12:47pm UTC](https://meta.discourse.org/t/data-export-complete-but-download-not-working/119575/7 "2019-06-06T12:47:19Z")
> [@techAPJ](#):
>
> Are you hosted on Bitnami?
No, we are hosted on GCP (Google Cloud Platform).
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### Author:  [@dax](https://meta.discourse.org/u/dax)
#### Post date: [June 6, 2019, 12:58pm UTC](https://meta.discourse.org/t/data-export-complete-but-download-not-working/119575/8 "2019-06-06T12:58:20Z")
Bitnami has partnered with Google, so you’re actually using a Bitnami installation that we don’t support. It’s possible that your version of Discourse is an old version with a bug. You should reinstall your site as @techAPJ mentioned in his reply or ask support to Bitnami via GCP.
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### Author:  [@orschiro](https://meta.discourse.org/u/orschiro)
#### Post date: [June 6, 2019, 6:52pm UTC](https://meta.discourse.org/t/data-export-complete-but-download-not-working/119575/9 "2019-06-06T18:52:01Z")
@dax @techAPJ thanks for your help! Will follow up with them then.
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### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [July 6, 2019, 6:52pm UTC](https://meta.discourse.org/t/data-export-complete-but-download-not-working/119575/10 "2019-07-06T18:52:18Z")
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