# Deactivating a user causes account to be deleted? **URL:** \ **Category:** Product Support\ **Created:** [8월 23, 2017, 5:31오후 UTC](https://meta.discourse.org/t/deactivating-a-user-causes-account-to-be-deleted/68642 "2017-08-23T17:31:41Z")\ **Posts on this page:** 1\ **Showing post:** 14
**Author:** ![InspektorCluzo](https://avatars.discourse-cdn.com/v4/letter/i/c68b51/32.png) [@InspektorCluzo](https://meta.discourse.org/u/InspektorCluzo)\ **Post date:** [8월 23, 2017, 11:54오후 UTC](https://meta.discourse.org/t/deactivating-a-user-causes-account-to-be-deleted/68642/14 "2017-08-23T23:54:02Z")
Thanks, @neil, @codinghorror. When we were invite-only, we had significant problems with login, with about 1/3 of the users unable to login the second time. I think it must have been users unable to login when they registered on one device but tried to login from another. At the time, _forget password_ did not appear to work for any of them. We ended up systematically entering temp pwds in users accounts, emailing them the pwds and asking them to change them - very insecure MO. We have hardly had any login trouble since moving to regular registration, but as a carry-over from the past we just assumed that forget-pwd was broken enough that it was not worth investing time into trying to get it to work. We will be more thorough from here on. Is there a simple, Discourse-based way to give users who can’t login a way to contact the forum, that would land into a Discourse admin or mod thread? This would be really helpful to us, since our community is Discourse-only at this time. --- _[View the full topic](https://meta.discourse.org/t/deactivating-a-user-causes-account-to-be-deleted/68642)._