# Dealing with email from staged users

**URL:** https://meta.discourse.org/t/dealing-with-email-from-staged-users/314583
**Category:** Support
**Created:** [July 2, 2024, 9:19am UTC](https://meta.discourse.org/t/dealing-with-email-from-staged-users/314583 "2024-07-02T09:19:55Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![Souc](https://avatars.discourse-cdn.com/v4/letter/s/e19adc/32.png) [@Souc](https://meta.discourse.org/u/Souc)
#### Post date: [July 2, 2024, 9:19am UTC](https://meta.discourse.org/t/dealing-with-email-from-staged-users/314583/1 "2024-07-02T09:19:55Z")

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Hello,

First, I want to mention I found some topics about my problem, but I didn’t find any solutions so I try here ! Second, I’m quite new to dealing with discourse settings…

We have a discourse forum helping us dealing with a self-managed cultural space. We receive a lot of emails from outside (staged\_user).

We sent our emails to a category so everyone can answer them. From there many differents problems.

1. When we reply in the category (as a topic) to the email, the staged user will or not receive the email totally ramdomly, I didn’t managed to understand when/what make the reply email goes through or not…

2. Trying to deal with this problem, I realized we receive dozens of (legit) emails that got rejected. Mainly because they are forward or from automatized (artists seems to use it a lot to send their proposal to cultural place). Is there a way to remove this security ?

3. In the rejected users, I also have : Email::Receiver::InsufficientTrustLevelError]([https://XXXXXX/admin/email/rejected](https://XXXXXX/admin/email/rejected)) which is weird since they are staged user ? What am I missing here ?

Thank you very much for your help !