# Delay in Password Reset Email

**URL:** https://meta.discourse.org/t/delay-in-password-reset-email/413145
**Category:** Support
**Created:** [September 23, 2026, 5:54pm UTC](https://meta.discourse.org/t/delay-in-password-reset-email/413145 "2026-09-23T17:54:29Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![EEJ](https://avatars.discourse-cdn.com/v4/letter/e/97f17d/32.png) [@EEJ](https://meta.discourse.org/u/EEJ)
#### Post date: [September 23, 2026, 5:54pm UTC](https://meta.discourse.org/t/delay-in-password-reset-email/413145/1 "2026-09-23T17:54:29Z")

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I have a user who is having a hard time accessing his account. Every time he tries to get the 6 digit reset code it takes longer than 10 minutes, making the code no longer applicable. How can I help him to access this account given this delay loop?