A user has flagged one of their personal message topics to be deleted. It has about 1200 posts in it. The max deletions option is set to 2000. Yet when we select all posts for deletion it says ‘Error please contact your user administration’ when its the administrator doing the deleting? Even sel…

In the normal course of things, Discourse soft-deletes posts and topics, meaning that they still exist in the database and can be recovered at a later point if needed. These soft-deleted posts/topics get the red highlighting and are removed from view and inaccessible to most users (barring admins, m…

Would deleting the topic itself rather than individual replies be a suitable alternative? (ie. deleting from the topic wrench)

Does everything else work as expected? Can you visit the admin area of your forum?

Ah, that may be why deleting the rest of the posts is blocked. Deleting the topic/PM is normally enough as now the users can’t access it and only an admin [1] can view the topic. If you do want to delete the replies as well you can undelete the topic and try again. and possibly a moderator as it…

[image] JammyDodger: Ah, that may be why deleting the rest of the posts is blocked. Deleting the topic/PM is normally enough as now the users can’t access it and only an admin [1] can view the topic. If you do want to delete the replies as well you can undelete the topic and try again. Thank…

Hmm. :thinking: Giving it a run-through on my test site to confirm what’s expected, and bulk deleting posts from a deleted topic is indeed possible so it’s not that (little bit of error 500 weirdness undeleting them, but that’s not relevant here). Is it only this topic/PM? Can you create a new PM w…

Thank-you. I replicatd it with myself 1 topic post and 3 replies as suggested and the flag by me followed by the admin delete worked. I went back to the large thread and tried again. This time I selected replies; it selected 20 of them and when deleted it showed them all surrounded by the red col…

Did another test. More weirdness. Created a personal message topic. Replied to it with admin. Flagged the pm topic requsting a deletion of the whole thread. Received the flag message as admin. Selected All - the 2 posts basically. ‘Deleted all’ and it only deleted the first post. Had to go d…

Just to emphasise the point from earlier that there’s no need to individually delete the posts if the topic has been deleted (just in case that saves you some time chasing this issue :slight_smile:). Once the topic is deleted the participants would no longer have access to any of the posts, and it’s…

Deleting all posts in personal message not working

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DGForum (DGForum) July 4, 2024, 8:05am 5

Topic was deleted when responding to the flag, but it only deleted the first post which is the topic and left all the replies.

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Deleting all posts in personal message not working

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