Disable Reply Via Email

지원
1

Is there a way to disable the ability for users to reply via email? I find that it disjoints discussions (their reply only shows up in email) and discourages actual interaction within the Discourse community. For example, if there is a public thread and someone replies via email…only the person they are directly replying to will receive the reply (via email…rather than in the public thread). Others will think that no one is interacting.

An alternative solution would be allowing them to still reply via email, but also make all email replies show up in the associated Discourse community thread as well.

2

Search for reply by email enabled in the admin, but…

this is not how it’s supposed to work. When the setup is correct, replies by email are threaded into the Discourse topic just like those made via browser.

3

Thanks @omarfilip ! @pfaffman any ideas on how we can go about getting this fixed based on the initial installation?

4

See these howto topics and check that your setup is correct:

5

I don’t know how that could be true, as Discourse doesn’t reveal email addresses. The more common complaint is that people reply to a message from Discourse thinking that it’s going to one person and it goes to the forum.

6

Hmm, I looked into it and it seems that it’s allowing them to reply indirectly via our company email associated with Discourse email notifications…so it always says the sender is < user name > followed by our company email.

@omarfilip do you see any downsides to disabling this? Will it still show the “Visit Message” button for them to visit the community to respond?

7

Ah, so they see the email notification, and then manually edit the reply-to with the person’s actual email because they know it?

Perhaps you should turn on private email (Don’t include content from posts or topics in emails for extra privacy.)

Then they’d have to visit discourse to see what it said.

8

Wouldn’t VERP change the email address of the recipient?

9

My guess is that they are replying directly via email by manually editing the To: line after they hit reply. This is only possible because they know the user’s email address (since they’re in the same company). It’s the only explanation I can think of for how they are able to reply directly to users.

So if I’m right, VERP don’t matter.

10

I don’t think that’s the case. The people who are reply via email notifications aren’t part of our company and I don’t think they are editing the To Line. I think that the company email is being used to send all email notifications (from user to user, us to user) and any replies to those email notifications are redirected by our company email…back to the person who caused the notification (s knowing a user’s email is not necessary to communicate with them via email notifications).

11

Sounds like you have a bum install, to me.

If you don’t want “accidental” replies to go anywhere be sure you specify an inactive do-not-reply@forum.example.com return email address in your site settings.

12

이메일 답글 기능을 비활성화하고 싶은데, 관리자가 이를 설정할 수 있는 방법이 있나요?

해당 스레드를 확인해 보니 원래 질문에는 답변이 달리지 않은 것 같습니다.

13

Nina_11님, 안녕하세요.

솔직히 원본 주제는 다른 문제에 관한 것이었던 것 같습니다. OP(원글 작성자)는 답변이 Discourse 사이트로 돌아오는 것이 아니라 이메일을 통해 직접 전송되고 있다고 제안했었거든요. Discourse는 다른 사용자의 이메일 주소를 공개하지 않으므로, 기술적으로 불가능합니다.

다만, 이메일로 보낸 답변이 Discourse에 표시되는 것을 막고 싶으시다면, 해당 설정은 reply by email enabled(이메일 답변 사용)입니다. 이 체크박스를 해제하면 답변이 각 해당 주제로 다시 라우팅되지 않습니다.

해당 스위치를 전환한 후 전송되는 이메일에는 이메일로 답변할 수 있는 옵션이라는 안내가 더 이상 표시되지 않지만, 사용자들 중 이미 그 습관을 들인 분이 계신다면 변경 사항을 공지하는 것도 좋은 방법일 수 있습니다.