# Discourse as a private email support portal
**URL:** https://meta.discourse.org/t/discourse-as-a-private-email-support-portal/34444
**Category:** Feature
**Tags:** rfc, spec
**Created:** [2015年十月13日 07:28 UTC](https://meta.discourse.org/t/discourse-as-a-private-email-support-portal/34444 "2015-10-13T07:28:24Z")
**Posts on this page:** 6
**Page:** 3
### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [2016年三月31日 09:21 UTC](https://meta.discourse.org/t/discourse-as-a-private-email-support-portal/34444/45 "2016-03-31T09:21:08Z")
Whisper works everywhere, but whisper functionality is staff only.
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### Author:  [@DeanMarkTaylor](https://meta.discourse.org/u/DeanMarkTaylor)
#### Post date: [2016年五月4日 21:11 UTC](https://meta.discourse.org/t/discourse-as-a-private-email-support-portal/34444/46 "2016-05-04T21:11:45Z")
> [@Knagis](#):
>
> One thing that I don’t see mentioned above and what we are using is to promote a private conversation to a public one by moving it in a public category.
This has now been implemented, see here:
> [@Convert a private message to public topic or vice versa](https://meta.discourse.org/t/convert-a-private-message-to-public-topic-or-vice-versa/43635):
>
> I just [pushed](https://github.com/discourse/discourse/commit/acfb5409522d2cdc71d22145c8d627db3e349c33) a commit that adds a button (visible to staff) to admin wrench to make a topic public or private message. Convert public topic to private message: Small action post indicating that public topic is converted to private message: Convert private message to public topic: Small action post indicating that private message is converted to public topic:
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### Author:  [@erlend\_sh](https://meta.discourse.org/u/erlend_sh)
#### Post date: [2016年五月8日 11:18 UTC](https://meta.discourse.org/t/discourse-as-a-private-email-support-portal/34444/47 "2016-05-08T11:18:24Z")
A post was split to a new topic: [Start a new conversation with a customer not yet in Discourse](https://meta.discourse.org/t/start-a-new-conversation-with-a-customer-not-yet-in-discourse/43876)
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### Author:  [@rriemann](https://meta.discourse.org/u/rriemann)
#### Post date: [2016年五月10日 06:37 UTC](https://meta.discourse.org/t/discourse-as-a-private-email-support-portal/34444/48 "2016-05-10T06:37:50Z")
> [@sam](#):
>
> @zogstrip is working on a howto which will clarify how everything works now and is configured.
Can you please provide the link to the howto in this topic here?
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### Author:  [@erlend\_sh](https://meta.discourse.org/u/erlend_sh)
#### Post date: [2016年五月10日 07:30 UTC](https://meta.discourse.org/t/discourse-as-a-private-email-support-portal/34444/49 "2016-05-10T07:30:20Z")
Sure. This should be the canonical page for this feature from now on anyhow:
> [@Troubleshoot reply by email](https://meta.discourse.org/t/setup-incoming-emails-e-mail/42026):
>
> If your Discourse does not have incoming email set up, see these topics: [Set up reply by email with POP3 polling](https://meta.discourse.org/t/set-up-reply-by-email-with-pop3-polling/14003)[Configure direct-delivery incoming email for self-hosted sites with Mail-Receiver](https://meta.discourse.org/t/direct-delivery-incoming-email-for-self-hosted-sites/49487)information_source If you already have basic reply via email set up (which is common on hosting plans), and you want to add the ability to start a new topic via email, [see this topic](https://meta.discourse.org/t/start-a-new-topic-via-email-e-mail/62977). Logging and Errors All incoming emails are logged and are visible in your admin panel at /admin/email/received.…
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### Author:  [@erlend\_sh](https://meta.discourse.org/u/erlend_sh)
#### Post date: [2016年五月10日 07:30 UTC](https://meta.discourse.org/t/discourse-as-a-private-email-support-portal/34444/50 "2016-05-10T07:30:40Z")
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