# Discourse as a private email support portal

**URL:** https://meta.discourse.org/t/discourse-as-a-private-email-support-portal/34444
**Category:** Feature
**Tags:** rfc, spec
**Created:** [2015 年10 月 13 日 07:28 UTC](https://meta.discourse.org/t/discourse-as-a-private-email-support-portal/34444 "2015-10-13T07:28:24Z")
**Posts on this page:** 1
**Showing post:** 46

<div class="post-metadata">

### Author: ![DeanMarkTaylor](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/deanmarktaylor/32/102462_2.png) [@DeanMarkTaylor](https://meta.discourse.org/u/DeanMarkTaylor)
#### Post date: [2016 年5 月 4 日 21:11 UTC](https://meta.discourse.org/t/discourse-as-a-private-email-support-portal/34444/46 "2016-05-04T21:11:45Z")

</div>

> [@Knagis](#):
>
> One thing that I don’t see mentioned above and what we are using is to promote a private conversation to a public one by moving it in a public category.

This has now been implemented, see here:

> [@Convert a private message to public topic or vice versa](https://meta.discourse.org/t/convert-a-private-message-to-public-topic-or-vice-versa/43635):
>
> I just [pushed](https://github.com/discourse/discourse/commit/acfb5409522d2cdc71d22145c8d627db3e349c33) a commit that adds a button (visible to staff) to admin wrench to make a topic public or private message. Convert public topic to private message: Small action post indicating that public topic is converted to private message: Convert private message to public topic: Small action post indicating that private message is converted to public topic:

---

_[View the full topic](https://meta.discourse.org/t/discourse-as-a-private-email-support-portal/34444)._