Good point. It’s odd that the status does not appear openly. I think I got slightly confused by your screenshot.
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Is it possible to configure this plugin to only be active in certain categories?
This plugin is now bundled with Discourse core as part of Bundling more popular plugins with Discourse core. If you are self-hosting and use the plugin, you will need to remove it from your app.yml before your next upgrade.
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Could you check this?
It has error with the latest version of discourse when I rebuild app (discourse)
The plugin is now included in core (See Bundling more popular plugins with Discourse core). Did you remove it from app.yml?
Can you share the error shown?
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A post was split to a new topic: Unassign after assigning is not intuitive
2 posts were split to a new topic: How do I assign a topic via the API
3 posts were split to a new topic: Why are groups not showing in assignment
I found this old topic as I’m needing the same functionality:
Has anyone done any more work to make this a reality?
We’re using Discourse as our ticketing system and our staff are forgetting to self assign via the button. I saw the assign self regex option, but
- That’s still relying on staff to remember to do something else besides just reply.
- Even if it’s a little easier to do, putting an odd phrase into a reply to a customer ticket might raise some eyebrows on our customers.
I’d love to see this as a setting, most other ticket systems do this and with a few rough edges, Discourse is proving to be a great back end for our tickets.
The setting would have to include an option to only set user if they’re a part of X group, and restrict what categories it applies to. Nothing that Assign doesn’t sort of already do.
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