Good point. It’s odd that the status does not appear openly. I think I got slightly confused by your screenshot.
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Is het mogelijk om deze plugin zo te configureren dat deze alleen in bepaalde categorieën actief is?
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This plugin is now bundled with Discourse core as part of Bundling more popular plugins with Discourse core. If you are self-hosting and use the plugin, you will need to remove it from your app.yml before your next upgrade.
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Kunt u dit controleren?
Het heeft een fout met de nieuwste versie van discourse wanneer ik app opnieuw opbouwen (discourse)
The plugin is now included in core (See Bundling more popular plugins with Discourse core). Did you remove it from app.yml?
Can you share the error shown?
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Een bericht is opgesplitst naar een nieuw onderwerp: Unassign na toewijzen is niet intuïtief
2 posts were split to a new topic: How do I assign a topic via the API
3 posts were split to a new topic: Why are groups not showing in assignment
I found this old topic as I’m needing the same functionality:
Has anyone done any more work to make this a reality?
We’re using Discourse as our ticketing system and our staff are forgetting to self assign via the button. I saw the assign self regex option, but
- That’s still relying on staff to remember to do something else besides just reply.
- Even if it’s a little easier to do, putting an odd phrase into a reply to a customer ticket might raise some eyebrows on our customers.
I’d love to see this as a setting, most other ticket systems do this and with a few rough edges, Discourse is proving to be a great back end for our tickets.
The setting would have to include an option to only set user if they’re a part of X group, and restrict what categories it applies to. Nothing that Assign doesn’t sort of already do.
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Is it possible to restrict the assign functionality to certain categories somehow?
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I don’t think so actually. Which is weird, because it makes sense.
Would be a good Feature request imo.
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The name of this plugin in French makes little sense – is this something that has to do with the plugin or with French localisation in general?
(“Affectation de Discourse”… thank goodness the description was in English, which allowed me to realise which plugin this was! Should be something like “Assigner” or “Attribution”)
Is this something I can fix in crowdin? @Moin do you know?
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You can suggest something else on Crowdin, and after it’s approved, it should change. Since this is included in the core, it’s in the same workspace as the core translations.
The German name is “Discourse Zuordnen”
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To follow up on the French translation issue, I made the correction in crowdin and after tagging the reviewer and they accepted it 
Other than that, I’m probably missing something, but I’m now starting to use this plugin to manage our “todos”. I’m on a topic I assigned to myself, and I have now dealt with it, and I’m not seeing a way to indicate that it’s “done”.
Am I looking in the wrong place, or for the wrong thing?
There isn’t a built-in way to say it is done. Our own process is closing the topic + adding a fixed or completed tag to indicate it’s done.
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Maybe assing_status is what you are looking for?
You can also unassign yourself after something is done
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so I looked, and I did specify statuses in the plugin settings. But I do not see anything about those statuses when looking at the topic. Where/how do I change the status for something that’s assigned to me? Is this a theme issue?
I don’t really want to “unassign” at this stage.
Update: I found it! But honestly, not intuitive.
The “unassign” button is not where I would think to look if I want to say the topic that’s assigned to me is now in progress…
Internally, for assigns we keep it simple.
Usually to signal something is done, we simply unassign and reply with a comment indicating it’s done (sometimes with a bit more detail about what we did). If it was just a post within a topic, that’s it. If the whole topic represents the todo, we also close it.
When things get more complicated than assign → done, and/or involve multiple people working together, what we reach for is the Kanban theme component.
That is how we can have status decoupled from assignments, with multiple topics sitting in “up next” or “in progress” assigned or unassigned.
That said, the Kanban component comes with its own limitations and idiosyncrasies. We make it work, but it’s something we’re considering revisiting in a more serious way in the near future.
I’d love to learn more about what kind of work you are managing together when we get a bit further along in deciding what we’re doing there.
I haven’t personally used the status feature built into assign yet myself, but perhaps that’ll meet your needs here sufficiently if you get your immediate question answered – have you tried looking at the list of assignments on your user profile?
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