# Discourse for helpdesk use cases?

**URL:** https://meta.discourse.org/t/discourse-for-helpdesk-use-cases/40711
**Category:** Feature
**Created:** [March 8, 2016, 12:59am UTC](https://meta.discourse.org/t/discourse-for-helpdesk-use-cases/40711 "2016-03-08T00:59:44Z")
**Posts on this page:** 1
**Showing post:** 3

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### Author: ![Falco](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/falco/32/179432_2.png) [@Falco](https://meta.discourse.org/u/Falco)
#### Post date: [March 8, 2016, 3:35am UTC](https://meta.discourse.org/t/discourse-for-helpdesk-use-cases/40711/3 "2016-03-08T03:35:21Z")

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> [@terraboss](#):
>
> What about some additional attributes like

> pending status

> [@Discourse Solved](https://meta.discourse.org/t/discourse-solved-accepted-answer-plugin/30155):
>
> discourse2Summary Discourse Solved allows users to accept solutions on topics in designated categories.open_bookInstall Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Enabling Solved The Solved plugin can be enabled from its settings, accessed from your admin/plugins page: After enabling the plugin, to switch on Solved for all categories use the allow solved on all topics site setting. Alternati…

> internal notes

> [@Ways to post confidential info for moderator eyes only?](https://meta.discourse.org/t/ways-to-post-confidential-info-for-moderator-eyes-only/32482/19):
>
> Sorry, let me be a bit more explicit about what we plan. (going to call this whisper) New Site Settings Allow staff to create whisper posts globally Allow users to create whisper posts globally New per category Allow staff to create whisper posts Allow users to create whisper posts If whisper is enabled show in composer [] Post is Hidden Hidden posts are visible by the Author of the post and Staff This allows for 2 use cases quite flexibly. Allow end users to share information with s…

> text templates

[https://meta.discourse.org/t/best-way-to-create-an-interface-for-templates/38016?u=falco](https://meta.discourse.org/t/best-way-to-create-an-interface-for-templates/38016)

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