Hello there! Happy New Year! We use Intercom for our support and Discourse for our customer community forum. Unfortunately, Intercom does not have a good customer portal or any good options for our customers to have an overview of their support chat/ticket history with statuses (opemn/closed etc.) etc. So I was wondering if you had any good integration prossibilities that could solve or partially solve this? The scenario would be that when a user enters the Ardoq User Community, they could also get a searchable list with their (only their, not other company’s users’) Intercom chats/tickets somewhere in the portal? Thank you in advance!y Kristine

Hey Kristine, I believe that out of the box, we only offer these widgets: Intercom Widget Discourse Intercom (Advanced) For greater levels of integration, you’d probably have to use the API, Webhooks or write a custom Discourse plugin.

Thank you very much for your quick response! Then we will need to explore the API, Webhooks and custom pluging path :slight_smile:

You can also use third party services: Discourse, Intercom Integrations | Integromat Connect your Discourse to Intercom integration in 2 minutes | Zapier Integrate the Discourse API with the Intercom API - Pipedream

Discourse-Intercom 集成

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rishabh 2022 年1 月 5 日 12:01 2

嘿 Kristine，

我相信开箱即用，我们只提供这些小部件：

Intercom Widget
Discourse Intercom (Advanced)

要实现更高级别的集成，您可能需要使用 API、Webhooks 或编写自定义 Discourse 插件。

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