# DiscourseConnect SSO error

**URL:** <https://meta.discourse.org/t/discourseconnect-sso-error/199390>\
**Category:** WordPress\
**Created:** [August 6, 2021, 1:45am UTC](https://meta.discourse.org/t/discourseconnect-sso-error/199390 "2021-08-06T01:45:35Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![angus](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/angus/32/341715_2.png) [@angus](https://meta.discourse.org/u/angus)\
**Post date:** [August 6, 2021, 2:30am UTC](https://meta.discourse.org/t/discourseconnect-sso-error/199390/2 "2021-08-06T02:30:51Z")

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Hey @jakelunniss,

The error in Discourse logs seems to be related to another user (note the `name` attribute).

As for the user who’s unable to log-in, I suspect the issue is that `require_activation` is set to `true` in the SSO payload. This prompts Discourse to try and create a new user instead of looking up an existing one. As his account already exists, the error is thrown.

There might be a few reasons why `require_activation` is true for an existing user, however could you go to the user’s Wordpress profile, check this box and click “Update Profile”

![Screen Shot 2021-08-06 at 10.27.53 AM](https://global.discourse-cdn.com/meta/optimized/3X/4/e/4e7e035fd86030b10876c3ba5c504dcc33c5c109_2_690x34.png)

Then ask him to attempt to login again.

(I’m assuming here you don’t have any custom code on your Wordpress which uses the filter `discourse_email_verification`)

p.s. I would recommend obscuring the email addresses in the screenshots (data privacy etc.)

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