# Do we want to close support topics automatically 30 days after last reply? (Answer: no)

**URL:** https://meta.discourse.org/t/do-we-want-to-close-support-topics-automatically-30-days-after-last-reply-answer-no/387520
**Category:** Site feedback
**Created:** [4 בנובמבר,‏ 2025,‏ 12:33am UTC](https://meta.discourse.org/t/do-we-want-to-close-support-topics-automatically-30-days-after-last-reply-answer-no/387520 "2025-11-04T00:33:20Z")
**Posts on this page:** 1
**Showing post:** 16

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### Author: ![tobiaseigen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tobiaseigen/32/539204_2.png) [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [7 בנובמבר,‏ 2025,‏ 3:50pm UTC](https://meta.discourse.org/t/do-we-want-to-close-support-topics-automatically-30-days-after-last-reply-answer-no/387520/16 "2025-11-07T15:50:39Z")

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To wrap up this conversation.. thanks for all the input and helping think this through.

For #Support topics I remain convinced the goal is to close them within a few weeks in nearly all cases. It’s the only way to be sure that everyone who is asking for help is being answered on a timely basis. Without that, people are going to start losing confidence and will look for answers elsewhere.

I have noticed that if there is a reason to leave a topic open then typically it is also suitable for moving to another category.

But I agree that the idea of automatically closing #Support topics 30 days after last reply is not going to work for us. We want to make sure they are actually resolved, and avoid a situation where the category is full of unanswered or only half answered questions.

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_[View the full topic](https://meta.discourse.org/t/do-we-want-to-close-support-topics-automatically-30-days-after-last-reply-answer-no/387520)._