Documentation on how to moderate effectively?

[jsha (Jacob Hoffman-Andrews)]

I love all the great moderation features in Discourse, but I often feel like I have to learn from scratch how to use them most effectively. Has anyone documented practices that have worked well for them? For instance, how many times do you typically flag someone’s posts off before giving them an official warning? How many warnings do you typically allow before a block, suspend, or IP ban? How do you decide how long to apply a block or suspension for? Obviously these things will all vary greatly based on the particular forum and behavior being observed. But I feel like there must be a good body of knowledge, and I’d like to benefit from it. My ideal would be if Discourse shipped with such documentation, like it ships with a good default Guidelines.

Thanks,
Jacob

[erlend_sh (Erlend Sogge Heggen)]

Yes, @jomaxro has an excellent guide on this:

Discourse Moderation Guide

So you’re a moderator on a Discourse forum - congratulations! As a forum moderator, it’s your role to help oversee the forum, ensuring that users and content are in line with your TOS, FAQ, and other published rules/guidelines. Discourse comes with numerous tools to help you accomplish this. Let’s take a look at some common scenarios and see how each can be handled with Discourse. Welcoming New Users Part of keeping a community friendly and helping it grow involves being an example to other…

You can ask follow up questions there.