# Does AI triage automation scan DMs between regular users?

**URL:** https://meta.discourse.org/t/does-ai-triage-automation-scan-dms-between-regular-users/399952
**Category:** Support
**Tags:** automation, ai
**Created:** [April 4, 2026, 6:06pm UTC](https://meta.discourse.org/t/does-ai-triage-automation-scan-dms-between-regular-users/399952 "2026-04-04T18:06:31Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![RGJ](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/rgj/32/523185_2.png) [@RGJ](https://meta.discourse.org/u/RGJ)
#### Post date: [April 5, 2026, 4:14pm UTC](https://meta.discourse.org/t/does-ai-triage-automation-scan-dms-between-regular-users/399952/2 "2026-04-05T16:14:55Z")

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> [@Denis\_Kovalenko](#):
>
> Does “Include personal messages” actually support scanning DMs between two regular users (non-staff)?

Yes it does, if you enable that option it should be scanning PM’s.

> [@Denis\_Kovalenko](#):
>
> and found that DMs between regular users are not being scanned at all.

How did you determine this?

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