# Does AI triage automation scan DMs between regular users?

**URL:** https://meta.discourse.org/t/does-ai-triage-automation-scan-dms-between-regular-users/399952
**Category:** Support
**Tags:** automation, ai
**Created:** [April 4, 2026, 6:06pm UTC](https://meta.discourse.org/t/does-ai-triage-automation-scan-dms-between-regular-users/399952 "2026-04-04T18:06:31Z")
**Posts on this page:** 1
**Showing post:** 5

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### Author: ![Denis\_Kovalenko](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/denis_kovalenko/32/549496_2.png) [@Denis\_Kovalenko](https://meta.discourse.org/u/Denis_Kovalenko)
#### Post date: [April 6, 2026, 3:49pm UTC](https://meta.discourse.org/t/does-ai-triage-automation-scan-dms-between-regular-users/399952/5 "2026-04-06T15:49:12Z")

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"That worked! Thank you Richard. Leaving the Topic Type empty fixed it — DMs between regular users are now being scanned.  
I’m now planning to set up two separate automations:

One for public posts with a strict moderation prompt  
One for private messages with a lighter prompt — flagging only the most serious violations (CSAM, drug dealing, weapons)

This way public content gets full moderation while private conversations have more appropriate boundaries."

the topic can be closed. THX!

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