# L'opzione 'rispondi via email' aumenta l'interazione?

**URL:** <https://meta.discourse.org/t/does-reply-via-email-increase-engagement/42187>\
**Category:** Community Building\
**Created:** [7 Aprile 2016, 3:52pm UTC](https://meta.discourse.org/t/does-reply-via-email-increase-engagement/42187 "2016-04-07T15:52:49Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![awlogan](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/awlogan/32/62208_2.png) [@awlogan](https://meta.discourse.org/u/awlogan)\
**Post date:** [12 Giugno 2018, 11:31pm UTC](https://meta.discourse.org/t/does-reply-via-email-increase-engagement/42187/3 "2018-06-12T23:31:59Z")

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Personally we wouldn’t have selected discourse without this feature. My field sales teams used to be on a Google group, we split that group into multiple sub-categories owned by the product manager for that feature. Allowing them to answer via email was the norm, it reduces friction considerably and also serves as a reminder to check in on the community.

However, I haven’t published addresses to start conversations via email except on the internal side. I still want our end users coming to the community to start a question, that way the search and suggested titles can help solve the issue.

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