# DownloadBackupEmail ו-CriticalUserEmail נכשלים

**URL:** https://meta.discourse.org/t/downloadbackupemail-and-criticaluseremail-fail/298851
**Category:** Self-hosting
**Tags:** unsupported-install, email
**Created:** [11 במרץ,‏ 2024,‏ 9:14am UTC](https://meta.discourse.org/t/downloadbackupemail-and-criticaluseremail-fail/298851 "2024-03-11T09:14:22Z")
**Posts on this page:** 4
**Page:** 1

<div class="post-metadata">

### Author: ![oleksii](https://avatars.discourse-cdn.com/v4/letter/o/9de053/32.png) [@oleksii](https://meta.discourse.org/u/oleksii)
#### Post date: [11 במרץ,‏ 2024,‏ 9:14am UTC](https://meta.discourse.org/t/downloadbackupemail-and-criticaluseremail-fail/298851/1 "2024-03-11T09:14:23Z")

</div>

I know that bitnami helm chart isn’t supported deployment by this community.  
I’ve asked [this question](https://github.com/bitnami/charts/issues/24317) in bitnami, but I haven’t got any reply.  
Maybe you can limit a scope of my research or provide some hints please.

My customization of [value file](https://github.com/bitnami/charts/blob/main/bitnami/discourse/values.yaml):

```yaml
auth:
   email: my@email.com
   username: superAdmin
   password: "password"
smtp:
   enabled: true
   host: "mailjet"
   port: "587"
   user: "user"
   password: "password"
   protocol: ""
   auth: ""
   existingSecret: ""

```

I got **DownloadBackupEmail** fail when tried to download backup.  
I got **CriticalUserEmail** fail when tried to change password through the forgot button.

---

<div class="post-metadata">

### Author: ![pfaffman](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pfaffman/32/120154_2.png) [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [11 במרץ,‏ 2024,‏ 9:59am UTC](https://meta.discourse.org/t/downloadbackupemail-and-criticaluseremail-fail/298851/2 "2024-03-11T09:59:31Z")

</div>

My guess is that mail jet is rewriting the urls when it sends mail so that it can do click tracking and it isn’t working.

Best is to tell mail jet not to do link click processing.

You can download the backup file directly, but I don’t know where Bitnami puts it.

---

<div class="post-metadata">

### Author: ![oleksii](https://avatars.discourse-cdn.com/v4/letter/o/9de053/32.png) [@oleksii](https://meta.discourse.org/u/oleksii)
#### Post date: [11 במרץ,‏ 2024,‏ 12:19pm UTC](https://meta.discourse.org/t/downloadbackupemail-and-criticaluseremail-fail/298851/3 "2024-03-11T12:19:05Z")

</div>

Thanks for reply.  
Hmmm, I’m confused.

I have another instance that I deployed according to the [official deployment instructions](https://github.com/discourse/discourse/blob/main/docs/INSTALL-cloud.md). Both I use MailJet

I was thinking that my helm chart didn’t properly populate admin credentials into the application.

---

<div class="post-metadata">

### Author: ![oleksii](https://avatars.discourse-cdn.com/v4/letter/o/9de053/32.png) [@oleksii](https://meta.discourse.org/u/oleksii)
#### Post date: [18 במרץ,‏ 2024,‏ 1:10pm UTC](https://meta.discourse.org/t/downloadbackupemail-and-criticaluseremail-fail/298851/4 "2024-03-18T13:10:22Z")

</div>

To fix it I set “[in-v3.mailjet.com](http://in-v3.mailjet.com)” into [smtp.host:](https://github.com/bitnami/charts/blob/53aca51120f86086e6780dc0453b93fbf49766b4/bitnami/discourse/values.yaml#L138C3-L138C7)