# Downloading backups fails with missing template

**URL:** <https://meta.discourse.org/t/downloading-backups-fails-with-missing-template/75630>\
**Category:** Product Support\
**Tags:** unsupported-install\
**Created:** [December 7, 2017, 3:41pm UTC](https://meta.discourse.org/t/downloading-backups-fails-with-missing-template/75630 "2017-12-07T15:41:56Z")\
**Posts on this page:** 1\
**Showing post:** 1

<div class="post-metadata">

**Author:** ![darix](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/darix/32/114280_2.png) [@darix](https://meta.discourse.org/u/darix)\
**Post date:** [December 7, 2017, 3:41pm UTC](https://meta.discourse.org/t/downloading-backups-fails-with-missing-template/75630/1 "2017-12-07T15:41:56Z")

</div>

```plaintext
Started GET "/admin/backups/backupid.tar.gz?token=supersecret" for 255.255.255.255 at 2017-12-07 15:32:50 +0000
Processing by Admin::BackupsController#show as GZIP
  Parameters: {"token"=>"supersecret", "id"=>"backupid.tar.gz"}
Completed 500 Internal Server Error in 81ms (ActiveRecord: 11.8ms)
ActionView::MissingTemplate (Missing template admin/backups/show, admin/admin/show, application/show with {:locale=>[:en], :formats=>[:gzip], :variants=>[], :handlers=>[:raw, :erb, :html, :builder, :ruby]}. Search
ed in:
  * "/srv/www/vhosts/discourse/app/views"
)
/usr/lib64/ruby/gems/2.4.0/gems/actionview-5.1.4/lib/action_view/path_set.rb:46:in `find'

```

The file /srv/www/vhosts/discourse/public/backups/default/backupid.tar.gz exists.

```plaintext
759789 4 drwx------ 3 discourse discourse 4096 Jun 5 2017 /srv/www/vhosts/discourse/public/backups
759793 4 drwxr-xr-x 2 discourse discourse 4096 Dez 7 03:11 /srv/www/vhosts/discourse/public/backups/default
766573 2308924 -rw-r--r-- 1 discourse discourse 2364332981 Nov 27 03:35 /srv/www/vhosts/discourse/public/backups/default/backupid.tar.gz

```

even u=rw,go=x on /srv/www/vhosts/discourse/public/backups the backup download doesnt work.

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_[View the full topic](https://meta.discourse.org/t/downloading-backups-fails-with-missing-template/75630)._