# Duplicated email templates with wrong contents

**URL:** <https://meta.discourse.org/t/duplicated-email-templates-with-wrong-contents/384028>\
**Category:** Product Support\
**Tags:** email-templates\
**Created:** [September 25, 2025, 3:28pm UTC](https://meta.discourse.org/t/duplicated-email-templates-with-wrong-contents/384028 "2025-09-25T15:28:34Z")\
**Posts on this page:** 1\
**Showing post:** 7

<div class="post-metadata">

**Author:** ![Moin](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/moin/32/554653_2.png) [@Moin](https://meta.discourse.org/u/Moin)\
**Post date:** [October 7, 2025, 5:50am UTC](https://meta.discourse.org/t/duplicated-email-templates-with-wrong-contents/384028/7 "2025-10-07T05:50:50Z")

</div>

> [@Thanatermesis](#):
>
> and the other to “authorize-email” (which is a broken / unexisting link)

It looks like you had customized one of them by adding

> Sometimes our emails are marked as SPAM, mark this email as important and drag it to your Principal section to make the delivery more reliable. This will also help other users to receive notifications correctly. Remember that you can always unsubscribe.

That is not part of any of the default templates. So I guess you have the same problem as in this topic [Confirmation email link (after change) is broken ("Oops!") due to bad email customization - #5 by gerhard](https://meta.discourse.org/t/confirmation-email-link-after-change-is-broken-oops-due-to-bad-email-customization/140135/5?silent=true). Whenever you customize a text Discourse won’t overwrite it when the original is updated. The software can’t know how to “merge” your customizations with the new changes.  
So you need to update your customized text on your own, or reset it to the default text as Tobias suggested, and then customize it again if you want to.

But as I explained before Discourse uses both templates. It won’t send the other one if you deleted one of them. It will still use that template which was created for the current situation. So whenever the **user** changes **their** email it uses the template for that. The other template is used when the **admin** changes the **user’s** email. Different situations require different texts, so there are different templates.

Also in the case of the 2 templates for ‘account silenced’ and ‘account suspended’ both templates are needed and it would be a bad idea to delete one. The two templates have slightly different use cases: one is sent when the user is silenced or suspended for a limited time. That’s why it includes the date. The other template is used when you choose to silence/suspend the user forever. In this case, the email doesn’t tell the user that they are “suspended untill the year 3025”. That would be silly. So there is a second template without the placeholder for how long the account is suspended/silenced.

---

_[View the full topic](https://meta.discourse.org/t/duplicated-email-templates-with-wrong-contents/384028)._