# E-Mail Bounce notification

**URL:** <https://meta.discourse.org/t/e-mail-bounce-notification/414377>\
**Category:** Support\
**Created:** [October 9, 2026, 5:40pm UTC](https://meta.discourse.org/t/e-mail-bounce-notification/414377 "2026-10-09T17:40:59Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![newbit1337](https://avatars.discourse-cdn.com/v4/letter/n/ecc23a/32.png) [@newbit1337](https://meta.discourse.org/u/newbit1337)\
**Post date:** [October 9, 2026, 5:40pm UTC](https://meta.discourse.org/t/e-mail-bounce-notification/414377/1 "2026-10-09T17:40:59Z")

</div>

When do users get the private message asking them if their email is correct?  
Is there any way I can deactivate this? It seems users also get this message when there is a soft-bounce like an ‘out of office’ reply, is that correct? Or do they get the message based on their personal bounce score? If so, what is the threshold and can I change it or can I somehow deactivate that message?

Thanks,  
newbit

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