When do users get the private message asking them if their email is correct? Is there any way I can deactivate this? It seems users also get this message when there is a soft-bounce like an ‘out of office’ reply, is that correct? Or do they get the message based on their personal bounce score? If s…

Perhaps changing the Reset bounce score after days setting to 1 so that it resets after a day? In fact, it seems that I can input 0 into the field. So maybe even that.

E-Mail Bounce notification

Support

NateDhaliwal (Nate Dhaliwal) October 15, 2026, 11:12pm 4

Hi there, did you still encounter this after trying what I suggested above?

Topic		Replies	Views
Bounce Score Setting Description UX	5	1806	October 12, 2023
Deactivate user with hard bounce Support email	0	273	February 2, 2024
Any way for users to reset their own bounce scores? Support	4	656	September 3, 2021
Bounce score not updated Support	15	2425	May 9, 2018
Reset a User's Bounce Score Site Management email , how-to , users	0	1222	February 24, 2023

E-Mail Bounce notification

Related topics