Hi, I’ve wanted to change my primary email on my account on my forum. I got the confirmation link: [image] When I open the link and click on the “Confirm” button it leads to an error 500: Oops The software powering this discussion forum encountered an unexpected problem. We apologize for the inconvenience. Detailed information about the error was logged, and an automatic notification generated. We’ll take a look at it. No further action is necessary. However, if the error condition persists, you can provide additional detail, including steps to reproduce the error, by posting a discussion topic in the site’s feedback category. Logs say: NoMethodError (undefined method `update!' for nil:NilClass) lib/email_updater.rb:119:in `update_user_email' lib/email_updater.rb:105:in `block in confirm' lib/email_updater.rb:80:in `confirm' app/cont Any idea?

I’ve found the same problem, though I don’t see the error in the logs that you describe. I am an admin on the site, so I will try a test account to see if that somehow differs.

In my case it looks like the ‘Confirm New Email’ template hasn’t been updated somewhere along the way. The URL that is sent on the broken site is: %{base_url}/u/authorize-email/%{email_token} On a new install the URL in the template is: %{base_url}/u/confirm-new-email/%{email_token} The text has been changed on the (broken) site, so I guess it’s a custom template that’s not been updated somewhere in the last 7 years :slight_smile:

I’ve had a problem which arose after my primary email had been changed - and was working for some time. Although I still use the original email as when I set up my forum, the email address I changed to receive post/topic notices worked for a few months and suddenly … nothing. Looking at my profile I saw my Admin email in my preferences. I changed the email back to the one for receiving notifications and I get a “Verification email has been sent”… only it never arrives. I’ve tried this repeatedly and no email is ever sent even though I get the notification that the email has been sent. I’ve even tried to set it as a secondary email address and that isn’t working either. The email address that is not working through Discourse is a valid address and I am receiving emails from 3 other Discourse forums. When I check my account preferences I see address is shown as “unconfirmed - resend confirmation email”. It’s currently showing the last two attempts I made - after I cancelled about a dozen previous attempts.

I’m having trouble following what you wrote. So you are an admin, and you self-changed your primary email address?

I am the Admin. I kept my primary email - the one I used to activate the forum. But in trying to set a secondary email, that fails. Additionally, if I try to change my email in my user preferences, that fails as well. The Dashboard still shows my Admin sign-in email as expected. I am receiving my monthly receipts at the secondary email. For some time I was receiving notices at the secondary email, but they suddenly stopped. When I checked my preferences it now shows as “not verified”. No matter how many times I resend the verification email, I never receive it.

Hi @codinghorror , I use Ver 2.8 beta and I have the same problem with the confirmation email links. They lead to error page were the redirect link starts with url8800… But works if I copy and past the link that is visible in the body of the message into the browers. Any suggestion?

Did you customize the email copy text? If so try resetting the email copy back to defaults.

[Bild]Unable to login I found the error… It was cause by the Sendgrid Link Brending not set correctely with my DNS… I think the problem is solved

Bestätigungslink für E-Mail-Adressänderung führt zu Fehler

Produktunterstützung

Benjamin_D (Benjamin Decotte) 27. Juni 2021 um 07:55 9

Ich denke, das Problem ist gelöst.

Thema		Antworten	Aufrufe
Confirmation email link (after change) is broken ("Oops!") due to bad email customization Product Support	17	2001	11. Juli 2024
On email address change second confirm fails due to email customization Product Support	19	2248	26. November 2019
Email address change - click link 2nd time Feature	7	2545	20. Oktober 2017
"Oops" error when clicking email link to authorize email address change Product Support	2	899	23. Mai 2020
Duplicated email templates with wrong contents Product Support email-templates	9	374	8. Oktober 2025

Bestätigungslink für E-Mail-Adressänderung führt zu Fehler

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