# Email delivery issues: email marked as Spam

**URL:** https://meta.discourse.org/t/email-delivery-issues-email-marked-as-spam/310525
**Category:** Hosted Customers
**Tags:** email, spam
**Created:** [June 4, 2024, 2:45pm UTC](https://meta.discourse.org/t/email-delivery-issues-email-marked-as-spam/310525 "2024-06-04T14:45:28Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![Discourse](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/discourse/32/148734_2.png) [@Discourse](https://meta.discourse.org/u/Discourse)
#### Post date: [June 4, 2024, 2:45pm UTC](https://meta.discourse.org/t/email-delivery-issues-email-marked-as-spam/310525/1 "2024-06-04T14:45:28Z")

</div>

Some of your customers might be experiencing issues with receiving emails from our platform, with the emails being marked as spam. Below are some steps and recommendations to help mitigate this issue:

1. **Mark emails as Not Spam** (Users)

2. **Add the domain to the allowlist** (Users)

3. **Customize email templates** (Site Admins)

4. **Bypassing spam filters for Microsoft Hosted Exchange** (Anyone with admin access to the email provider’s control panel)

5. **Bypassing spam filters for Google Workspace** (Anyone with admin access to the email provider’s control panel)

Please note that while we strive to ensure that emails are delivered successfully, _we have no control over how email providers handle the emails once they leave our servers_. We manage them until they are sent out and receive delivery confirmation responses from the receiving providers.

> Last edited by @JammyDodger 2024-06-04T16:13:35Z
> 
> > **Check document**
> >
> > Perform check on document: