# Email doesn't work on Virtual Server **URL:** \ **Category:** Self-hosting\ **Created:** [January 6, 2021, 5:32pm UTC](https://meta.discourse.org/t/email-doesnt-work-on-virtual-server/175292 "2021-01-06T17:32:13Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![aaronk](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/aaronk/32/201554_2.png) [@aaronk](https://meta.discourse.org/u/aaronk)\ **Post date:** [January 6, 2021, 5:32pm UTC](https://meta.discourse.org/t/email-doesnt-work-on-virtual-server/175292/1 "2021-01-06T17:32:13Z")
I use a virtual server from the German Provider Hosteurope. I have no MTA Postfix on the virtual server. The installation was very simple. After ./launcher bootstrap app and ./launcher start app the app starts. I start the ./discourse-doctor and I get the following message: Email address for mail test? (‘n’ to skip) [test@example.com]: Sending mail to [test@example.com](mailto:test@example.com). . . Testing sending to [test@example.com](mailto:test@example.com) using [wpxxx.mailout.server-he.de:25](http://wpxxx.mailout.server-he.de:25). SMTP server connection successful. Sending to [test@example.com](mailto:test@example.com). . . Mail accepted by SMTP server. If you do not receive the message, check your SPAM folder or test again using a service like [http://www.mail-tester.com/](http://www.mail-tester.com/). If the message is not delivered it is not a problem with Discourse. Check the SMTP server logs to see why it failed to deliver the message. Replacing: SMTP\_PASSWORD Replacing: LETSENCRYPT\_ACCOUNT\_EMAIL Replacing: DEVELOPER\_EMAILS Replacing: DISCOURSE\_DB\_PASSWORD Here is a part of the app.yml ``` DISCOURSE_SMTP_ADDRESS: wpxxx.mailout.server-he.de DISCOURSE_SMTP_PORT: 25 #DISCOURSE_SMTP_USER_NAME: #DISCOURSE_SMTP_PASSWORD: #DISCOURSE_SMTP_ENABLE_START_TLS: true # (optional, default true) #DISCOURSE_SMTP_AUTHENTICATION: login ``` ---
**Author:** ![pfaffman](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pfaffman/32/120154_2.png) [@pfaffman](https://meta.discourse.org/u/pfaffman)\ **Post date:** [January 6, 2021, 10:01pm UTC](https://meta.discourse.org/t/email-doesnt-work-on-virtual-server/175292/2 "2021-01-06T22:01:07Z")
> [@aaronk](#): > > If the message is not delivered it is not a problem with Discourse. Did you check your spam folder? > [@aaronk](#): > > If you do not receive the message, check your SPAM folder > or test again using a service like [http://www.mail-tester.com/](http://www.mail-tester.com/). Did you try sending to mail-tester? ---
**Author:** ![aaronk](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/aaronk/32/201554_2.png) [@aaronk](https://meta.discourse.org/u/aaronk)\ **Post date:** [January 7, 2021, 10:05am UTC](https://meta.discourse.org/t/email-doesnt-work-on-virtual-server/175292/3 "2021-01-07T10:05:33Z")
Yes, I send the Email to mail-tester. It seems that the SMTP server accepted the email but not deliver to the receiver? ``` ==================== MAIL TEST ==================== For a robust test, get an address from http://www.mail-tester.com/ Or just send a test message to yourself. Email address for mail test? ('n' to skip) []: test-2v7z63ww6@srv1.mail-tester.com Sending mail to test-2v7z63ww6@srv1.mail-tester.com. . . Testing sending to test-2v7z63ww6@srv1.mail-tester.com using wp10750459.mailout.server-he.de:25. SMTP server connection successful. Sending to test-2v7z63ww6@srv1.mail-tester.com. . . Mail accepted by SMTP server. If you do not receive the message, check your SPAM folder or test again using a service like http://www.mail-tester.com/. If the message is not delivered it is not a problem with Discourse. Check the SMTP server logs to see why it failed to deliver the message. Replacing: SMTP_PASSWORD Replacing: LETSENCRYPT_ACCOUNT_EMAIL Replacing: DEVELOPER_EMAILS Replacing: DISCOURSE_DB_PASSWORD Replacing: Sending mail to ==================== DONE! ==================== ``` ---
**Author:** ![pfaffman](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pfaffman/32/120154_2.png) [@pfaffman](https://meta.discourse.org/u/pfaffman)\ **Post date:** [January 7, 2021, 2:43pm UTC](https://meta.discourse.org/t/email-doesnt-work-on-virtual-server/175292/4 "2021-01-07T14:43:49Z")
> [@aaronk](#): > > It seems that the SMTP server accepted the email but not deliver to the receiver? That’s how it seems. You’ll need to look at the mail server logs. On the mail server they accepted bit did not deliver the messages. ---
**Author:** ![aaronk](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/aaronk/32/201554_2.png) [@aaronk](https://meta.discourse.org/u/aaronk)\ **Post date:** [January 7, 2021, 4:50pm UTC](https://meta.discourse.org/t/email-doesnt-work-on-virtual-server/175292/5 "2021-01-07T16:50:15Z")
The question is, do I need to install a mail server on the virtual server? think I don’t need a Mail server on the virtual server. I want to use the smtp server from the provider. The ports are closed. Witch Mail server should I install? ``` telnet 178.77.102.5 25 Trying 178.77.102.5... telnet: Unable to connect to remote host: Connection refused nmap -PN -p 25,110,143,465,587,993,995 178.77.102.5 Starting Nmap 7.01 ( https://nmap.org ) at 2021-01-07 16:45 CET Nmap scan report for lvps178-77-102-5.dedicated.hosteurope.de (178.77.102.5) Host is up (0.0058s latency). PORT STATE SERVICE 25/tcp closed smtp 110/tcp closed pop3 143/tcp closed imap 465/tcp closed smtps 587/tcp closed submission 993/tcp closed imaps 995/tcp closed pop3s Nmap done: 1 IP address (1 host up) scanned in 0.23 seconds [root@lvps178-77-102-5 ~]# yum list installed | grep mail Repository base is listed more than once in the configuration Repository updates is listed more than once in the configuration Repository extras is listed more than once in the configuration Repository centosplus is listed more than once in the configuration fetchmail.x86_64 6.3.24-7.el7 installed mailcap.noarch 2.1.41-2.el7 installed mailx.x86_64 12.5-19.el7 installed procmail.x86_64 3.22-36.el7_4.1 installed sendmail.x86_64 8.14.7-6.el7 installed sendmail-cf.noarch 8.14.7-6.el7 installed sendmail-doc.noarch 8.14.7-6.el7 installed [root@lvps178-77-102-5 ~]# [root@lvps178-77-102-5 ~]# ss -tanup Netid State Recv-Q Send-Q Local Address:Port Peer Address:Port tcp LISTEN 0 128 *:22 *:* users:(("sshd",pid=396,fd=3)) tcp LISTEN 0 128 *:3000 *:* users:(("docker-proxy",pid=841,fd=4)) tcp LISTEN 0 128 *:443 *:* users:(("docker-proxy",pid=783,fd=4)) tcp LISTEN 0 128 *:2045 *:* users:(("docker-proxy",pid=3321,fd=4)) tcp LISTEN 0 128 *:80 *:* users:(("docker-proxy",pid=851,fd=4)) tcp LISTEN 0 128 *:81 *:* users:(("docker-proxy",pid=829,fd=4)) tcp ESTAB 0 0 178.77.102.5:22 185.243.70.181:39124 users:(("sshd",pid=16868,fd=3)) tcp LISTEN 0 128 [::]:22 [::]:* users:(("sshd",pid=396,fd=4)) ``` ---
**Author:** ![pfaffman](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pfaffman/32/120154_2.png) [@pfaffman](https://meta.discourse.org/u/pfaffman)\ **Post date:** [January 7, 2021, 5:01pm UTC](https://meta.discourse.org/t/email-doesnt-work-on-virtual-server/175292/6 "2021-01-07T17:01:37Z")
If you want to install and run a mail server you’ll need to look elsewhere for how to do that. It’s beyond the scope of what’s supported here. It looks like you’re using `wp10750459.mailout.server-he.de` as your mail server? So that’s what is accepting your mail and not delivering it. You’ll need to look at the logs there to find out why. The easy solution is Mailgun or something like it.