'email in' for badly mailed emails

(Carlo Kok) #1

Maybe this is already solved, but we have two email addresses associated with our discourse instance:

"talk@ourdomain.com" (“contact email” and “notification email” settings)
"%@talk.ourdomain.com" (“re ply by email address”)

when discourse sends a mail it’s from address is talk@ourdomain.com and the reply to address as something@talk.ourdomain.com, this works well for most users, however some users manage to use the wrong address, either because they have a special support system on the other side or because their email client sucks.

I’m looking for suggestions on how to best handle this. I monitor the talk@ourdomain.com address for these cases, but is there some way I can “Feed” a post into discourse, either as a new post or append to an existing post but still retain the original user?

(Régis Hanol) #2

If you have the reply_key, then you can forward the email you’ve received at "talk@ourdomain.com" to “<reply_key>@talk.ourdomain.com” and it should work.