# Email in stopped working... halp š
**URL:** https://meta.discourse.org/t/email-in-stopped-working-halp-confused/56885
**Category:** Support
**Created:** [2ģ 4, 2017, 1:04ģ¤ģ UTC](https://meta.discourse.org/t/email-in-stopped-working-halp-confused/56885 "2017-02-04T01:04:59Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@mcwumbly](https://meta.discourse.org/u/mcwumbly)
#### Post date: [2ģ 4, 2017, 1:04ģ¤ģ UTC](https://meta.discourse.org/t/email-in-stopped-working-halp-confused/56885/1 "2017-02-04T01:04:59Z")
Today, @smcalear informed me that emails she was sending to our Discourse instance were no longer showing up.
I checked some things out and found the following:
1. Nothing I know of changed on the system between when it was working (12 noon) and when it was observed to no longer be working (12:30 pm)
2. The emails are being sent to the correct address [ourforum+categorything@gmail.com](mailto:ourforum+categorything@gmail.com)
3. The gmail inbox weāre using for email in is still being polled successfully.
It is set up to āarchive emailsā after they are accessed via POP, and indeed, the emails in were getting archived.
4. [https://ourforum.com/admin/email/received](https://ourforum.com/admin/email/received) does not show any of the new emails
5. [https://ourforum.com/admin/email/rejected](https://ourforum.com/admin/email/rejected) does not show any of the new emails
6. [https://ourforum.com//logs](https://ourforum.com//logs) does not show anything suspect
Any ideas about what could be going on or where to look next?
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [2ģ 4, 2017, 1:45ģ¤ģ UTC](https://meta.discourse.org/t/email-in-stopped-working-halp-confused/56885/2 "2017-02-04T01:45:21Z")
Any ideas here @zogstrip?
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [2ģ 4, 2017, 6:56ģ¤ģ UTC](https://meta.discourse.org/t/email-in-stopped-working-halp-confused/56885/3 "2017-02-04T06:56:22Z")
Is or was something forwarding email to the Gmail account? Could something have broken there?
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### Author:  [@mcwumbly](https://meta.discourse.org/u/mcwumbly)
#### Post date: [2ģ 4, 2017, 6:59ģ¤ģ UTC](https://meta.discourse.org/t/email-in-stopped-working-halp-confused/56885/4 "2017-02-04T06:59:33Z")
> [@pfaffman](#):
>
> Is or was something forwarding email to the Gmail account? Could something have broken there?
No, this is just me sending emails directly to the accountā¦ and I can see that the emails _are_ being accessed (since they are being archived).
* * *
Looking into this more and hereās some more info:
I logged in and grepped through the logs in `rails/production.log`, but didnāt see anything.
I tailed that file and sent 4 more emails. 3 of them worked, but 1 did not. I copied and pasted the subject and body of the failing one to a new email and that worked. So it does not seem to be content related.
Iām looking in `lib/email/processor.rb` and it seems like failures should be logged via the `log_email_process_failure` method in most cases.
But I see now that there is a `log_mail_processing_failures` site setting which is _disabled_ by default.
Turning that on now and sending more mails to see if a new failure shows up in any logsā¦
* * *
Update: got one more failure, but still donāt see anything in any logsā¦
* * *
:facepalm: Dāoh, I found the problemā¦
I set up a āstagingā site a few weeks ago to test another migration. I restored a backup there and made notes to turn off certain settings (like outgoing email). But I did not turn of the POP3 polling there for incoming email.
Sure enough, I see all the āmissingā emails listed there on the āreceivedā and ārejectedā email tabs.
I will go ahead and turn off the polling there (and update my notes)
Thanks for rubber ducking this with me everyone! š¤
(cc @smcalear)
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### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [2ģ 4, 2017, 10:50ģ¤ģ UTC](https://meta.discourse.org/t/email-in-stopped-working-halp-confused/56885/5 "2017-02-04T10:50:49Z")