Hey Team, We run our forum on discourse called Supra forum and past one week some of our users who were new are not able to get any email while signing up as well as while as one of the admins in the forum but when I am trying to log in by asking for a login link or trying to hit forget my password, I am not getting any email on my mail and not even in spam folder. Kindly help to resolve.

Do you see any issues in /logs or in Bounced emails? See also: [image] Troubleshooting Outgoing Email Site Management bookmark This is an #explanation guide discussing how admins can troubleshoot outgoing email from a Discourse site. person_raising_hand Required user level: Administrator Discourse relies heavily on email for user notifications and account management tasks. If users are unable to receive emails from your Discourse site, this can lead to a variety of problems, including missed notifications and account management issues. Summary In this documentation, you will learn: How to check sent …

If you use digital ocean, it’s likely that you need to switch to port 2525 or perhaps open a ticket and get them to open whatever port you’re using. Switching is easier and works in most cases.

@JatinSupra were you able to resolve your issue?

Email issue from Discourse in our forum for both login/signup

Product Support

NateDhaliwal (Nate Dhaliwal) September 3, 2025, 3:26am 2

Do you see any issues in /logs or in Bounced emails?

See also:

Topic		Replies	Views
Troubleshooting Outgoing Email Site Management explanation	4	3503	February 27, 2024
New setup - am not receiving admin email Product Support email	5	2327	August 13, 2015
Emails Not Sending to New or Existing Users Despite Logs Showing No Issues Product Support email , dev-install	5	230	December 18, 2024
Email for new user not sent Self-hosting unsupported-install	10	1436	February 16, 2023
Sending e-mails don't work on signup Product Support	12	2497	June 20, 2016

Email issue from Discourse in our forum for both login/signup

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