# Email issue -- Unknown To: Address - Private Message

**URL:** <https://meta.discourse.org/t/email-issue-unknown-to-address-private-message/68577>\
**Category:** Product Support\
**Created:** [Agosto 23, 2017, 3:47am UTC](https://meta.discourse.org/t/email-issue-unknown-to-address-private-message/68577 "2017-08-23T03:47:32Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![Gareth\_Williams](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/gareth_williams/32/120775_2.png) [@Gareth\_Williams](https://meta.discourse.org/u/Gareth_Williams)\
**Post date:** [Agosto 23, 2017, 3:47am UTC](https://meta.discourse.org/t/email-issue-unknown-to-address-private-message/68577/1 "2017-08-23T03:47:32Z")

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Hey All,

I am seeing a really odd issue, our community manager is getting this email:

> Adore Beauty Community via [amazonses.com](http://amazonses.com)  
> 9:13 AM (4 hours ago)
> 
> to me  
> We’re sorry, but your email message to [“\*\*\*\*\*\* REMOVED \*\*\*\*\*”] (titled Re: Asap super b complex serum) didn’t work.
> 
> None of the destination email addresses are recognized. Please make sure that you are sending to the correct email address provided by staff.

When we try to contact a user by email im told, I believe this is from the community manager contacting via a PM in the start.

We have reply by email setup and its working:

 ![17 pm](https://global.discourse-cdn.com/meta/original/3X/e/5/e5fe93a6ba2673d50bec91c99873dc521e7e89d9.png)

For threads however, im struggling with this private email - is there something I need to prd / find out to debug this?

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