I have tried to send two different private messages, message A for a user X and message B for a group (staff) - group which happen to include the same user X, btw. I noticed that a notification e-mail was sent to the user X about message A, but no member of staff received an e-mail notification abo…

Have you checked the notification level for your staff group? [image]

Did they get a notification when they were logged in to the site? By default discourse doesn’t send you an email for a notification that you have already seen.

Is it possible that setting max users notified per group mention might be affecting this? It was modified to 0, but it should be only related to mentions, not private messages. [image]

The default is 100, why was it zeroed? You can easily revert it to see if it affects email notifications.

I reverted it, but still no luck. Is this by design, or a bug, or a misconfiguration? I’d appreciate if anyone could give me some guidelines, at least what or how I should check for something. I have no idea where to look for.

Are users receiving any email notifications whatsoever?

Yes, watched categories, topics, mailing lists, and, as I mentioned above, even private messages to single users. Just private message to staff group (the only group I tried) is not working.

Not sure if bumping is allowed? Is there any other way to get help on this subject?

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지원

tobiaseigen (Tobias Eigen) 8월 1, 2021, 5:44오후 16

그룹에 몇 명이 있나요? 모든 사람에게 메시지가 전송되지 않습니다. 여기 규칙이 어떻게 되는지 잘 모르겠습니다.

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